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<?xml version="1.0" encoding="UTF-8"?>
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<unload unload_date="2026-02-23 16:39:57">
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<incident action="INSERT_OR_UPDATE">
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<active>false</active>
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<activity_due/>
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<additional_assignee_list/>
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<approval>not requested</approval>
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<approval_history/>
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<approval_set/>
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<assigned_to display_value="Arthur Dalm">daf5f4fd0f23824050467f5ce1050ec0</assigned_to>
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<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
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<business_duration>1970-01-01 08:00:00</business_duration>
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<business_impact/>
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<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
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<business_stc>28800</business_stc>
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<calendar_duration>1970-01-02 00:53:01</calendar_duration>
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<calendar_stc>89581</calendar_stc>
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<caller_id display_value="Arthur Dalm">daf5f4fd0f23824050467f5ce1050ec0</caller_id>
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<category>question</category>
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<cause/>
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<caused_by display_value=""/>
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<child_incidents>0</child_incidents>
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<close_code>Solved by Customer Instruction</close_code>
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<close_notes/>
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<closed_at>2024-11-26 17:00:10</closed_at>
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<closed_by display_value=""/>
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<cmdb_ci display_value="INFRAMON-Z">085a3b75dbaa93c09b4e9ea9db9619b2</cmdb_ci>
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<comments/>
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<comments_and_work_notes/>
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<company display_value="ABN AMRO Bank N.V.">ba69a3bf6f19710034d40d55eb3ee431</company>
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<contact_type>email</contact_type>
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<contract display_value=""/>
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<correlation_display/>
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<correlation_id/>
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<delivery_plan display_value=""/>
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<delivery_task display_value=""/>
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<description>Because of a network change, the IP address from our ADVA changed, OLD:10.49.10.12 NEW:10.82.8.55 Please change this in the Netcool systems
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</description>
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<due_date/>
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<escalation>0</escalation>
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<expected_start/>
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<follow_up/>
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<group_list/>
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<impact>3</impact>
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<incident_state>7</incident_state>
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<knowledge>false</knowledge>
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<location display_value=""/>
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<made_sla>true</made_sla>
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<notify>1</notify>
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<number>SINC7867022</number>
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<opened_at>2024-11-18 15:07:25</opened_at>
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<opened_by display_value="Arthur Dalm">daf5f4fd0f23824050467f5ce1050ec0</opened_by>
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<order/>
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<origin_id/>
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<origin_table/>
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<parent display_value=""/>
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<parent_incident display_value=""/>
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<priority>4</priority>
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<problem_id display_value=""/>
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<reassignment_count>0</reassignment_count>
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<rejection_goto display_value=""/>
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<reopen_count>0</reopen_count>
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<reopened_by display_value=""/>
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<reopened_time/>
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<resolved_at>2024-11-19 16:00:26</resolved_at>
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<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
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<rfc display_value=""/>
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<route_reason/>
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<service_offering display_value=""/>
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<severity>3</severity>
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<short_description>Change Netcool receive ADVA trap address</short_description>
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<skills/>
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<sla_due/>
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<sn_esign_document display_value=""/>
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<sn_esign_esignature_configuration display_value=""/>
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<state>7</state>
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<subcategory/>
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<sys_class_name>incident</sys_class_name>
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<sys_created_by>DA1923</sys_created_by>
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<sys_created_on>2024-11-18 15:14:44</sys_created_on>
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<sys_domain>global</sys_domain>
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<sys_domain_path>/</sys_domain_path>
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<sys_id>2c3c30cc3b061a10e55ba42a85e45a1e</sys_id>
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<sys_mod_count>9</sys_mod_count>
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<sys_updated_by>system</sys_updated_by>
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<sys_updated_on>2024-11-26 17:00:10</sys_updated_on>
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<task_effective_number>SINC7867022</task_effective_number>
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<time_worked/>
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<u_api_notes/>
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<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
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<u_backlog_id/>
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<u_broadcast display_value=""/>
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<u_business_chain display_value=""/>
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<u_business_service_template display_value=""/>
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<u_business_value/>
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<u_call display_value=""/>
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<u_cause_code>Procedural error</u_cause_code>
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<u_caused_by_change/>
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<u_close_code_category/>
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<u_closure_code/>
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<u_connection_state/>
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<u_correlation_id_in/>
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<u_correlation_id_out/>
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<u_created_by_servicedesk>false</u_created_by_servicedesk>
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<u_customer display_value="Arthur Dalm">daf5f4fd0f23824050467f5ce1050ec0</u_customer>
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<u_direct_closed>false</u_direct_closed>
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<u_dora_recurring>na</u_dora_recurring>
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<u_dora_status>na</u_dora_status>
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<u_early_morning_call>false</u_early_morning_call>
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<u_environment>Production</u_environment>
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<u_estimated_delivery_date/>
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<u_external_parent_ref/>
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<u_ibm_closed/>
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<u_ibm_closed_by display_value=""/>
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<u_ibm_created/>
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<u_ibm_created_by/>
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<u_ibm_opened/>
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<u_ibm_opened_by display_value=""/>
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<u_ibm_resolved/>
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<u_ibm_resolved_by display_value=""/>
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<u_ibm_sla_report>false</u_ibm_sla_report>
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<u_ibm_sys_id/>
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<u_ibm_updated/>
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<u_ibm_updated_by/>
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<u_ibm_updates/>
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<u_incident_phase>4</u_incident_phase>
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<u_intensive_care>false</u_intensive_care>
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<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
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<u_kba_used display_value=""/>
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<u_knowledge_article display_value=""/>
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<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
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<u_mail_received>false</u_mail_received>
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<u_major>false</u_major>
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<u_notify_by>Email</u_notify_by>
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<u_opened_by_group display_value=""/>
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<u_personal_ci display_value=""/>
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<u_phase_display>Incident Closure</u_phase_display>
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<u_predictive_intelligence>false</u_predictive_intelligence>
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<u_problem_candidate>false</u_problem_candidate>
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<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
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<u_provider_service display_value=""/>
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<u_read_only>false</u_read_only>
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<u_related_tasks/>
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<u_rff_rest_correlation/>
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<u_rich_description><![CDATA[<p>Because of a network change, the IP address from our ADVA changed, OLD:10.49.10.12 NEW:10.82.8.55 Please change this in the Netcool systems</p>]]></u_rich_description>
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<u_rpt_closed_month>2024-11</u_rpt_closed_month>
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<u_security_incident_category/>
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<u_security_relevant>false</u_security_relevant>
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<u_service display_value=""/>
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<u_service_offering_status/>
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<u_solution><![CDATA[<p><strong>19-11-2024 15:54:27 - Dariusz Gawron - Solution provided by Incident task SITASK0236438</strong>:<br />We have 4 devices setup <br />aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 <br />aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 <br />aab_inframon-n inframon-n.nl.eu.abnamro.com 10.23.238.12 <br />aab_inframon-z inframon-z.nl.eu.abnamro.com 10.49.12.12 <br /><br />Only correct IP from above list <br />aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 <br /><br />Other IPs and FQDN are no longer valid. <br /><br />Updating IP address as per sitask: <br />aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 --> 10.82.8.55 <br /><br />Please confirm later If there are only 2 active devices sending traps at the moment.</p>]]></u_solution>
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<u_solution_text>19-11-2024 15:54:27 - Dariusz Gawron - Solution provided by Incident task SITASK0236438:We have 4 devices setup aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 aab_inframon-n inframon-n.nl.eu.abnamro.com 10.23.238.12 aab_inframon-z inframon-z.nl.eu.abnamro.com 10.49.12.12 Only correct IP from above list aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 Other IPs and FQDN are no longer valid. Updating IP address as per sitask: aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 --&gt; 10.82.8.55 Please confirm later If there are only 2 active devices sending traps at the moment.</u_solution_text>
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<u_source_system>ABN AMRO</u_source_system>
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<u_state_display>Closed</u_state_display>
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<u_supplier_reference/>
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<u_support_offering_status/>
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<u_supporting_cif>false</u_supporting_cif>
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<u_supporting_service display_value=""/>
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<u_vendor_incident display_value=""/>
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<u_vendor_reference/>
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<u_visible_to_business_user>false</u_visible_to_business_user>
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<universal_request display_value=""/>
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<upon_approval>proceed</upon_approval>
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<upon_reject>cancel</upon_reject>
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<urgency>3</urgency>
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<user_input/>
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<variables/>
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<watch_list/>
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<wf_activity display_value=""/>
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<work_end/>
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<work_notes/>
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<work_notes_list/>
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<work_start/>
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<x_caci_cisco_dna_360_analysis/>
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<x_caci_cisco_dna_cisco_360_view/>
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<x_caci_cisco_dna_cisco_dna_center_ip_address/>
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<x_caci_cisco_dna_cisco_dna_comments/>
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<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
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<x_caci_cisco_dna_cisco_dna_mac_address/>
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<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
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<x_caci_cisco_dna_issue_category display_value=""/>
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<x_caci_cisco_dna_network_userid/>
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<x_caci_cisco_dna_suggested_actions/>
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<x_caci_cisco_dna_u_string_1/>
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<x_caci_cisco_dna_u_string_2/>
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<x_splu2_splunk_ser_splunk_url/>
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</incident>
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<sys_journal_field action="INSERT_OR_UPDATE">
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<element>work_notes</element>
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<element_id>2c3c30cc3b061a10e55ba42a85e45a1e</element_id>
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<name>incident</name>
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<sys_created_by>BI0977</sys_created_by>
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<sys_created_on>2024-11-19 06:27:54</sys_created_on>
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<sys_id>14eecc10838e9a149c88fbf16daad3d1</sys_id>
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<value>New incident task with the number SITASK0236438 has been created
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Assignment group changed to: SI&O IBM Monitoring Tooling</value>
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</sys_journal_field>
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<sys_journal_field action="INSERT_OR_UPDATE">
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<element>work_notes</element>
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<element_id>2c3c30cc3b061a10e55ba42a85e45a1e</element_id>
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<name>incident</name>
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<sys_created_by>C48847</sys_created_by>
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<sys_created_on>2024-11-19 14:54:04</sys_created_on>
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<sys_id>3ab24a58c3c2129403687b1ad00131ca</sys_id>
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<value>Incident task SITASK0236438 has been updated with the following updates:
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Work notes: Attachment added: 19-11-2024 15:54:04.png by Dariusz Gawron on 19-11-2024 15:54:04</value>
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</sys_journal_field>
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<sys_journal_field action="INSERT_OR_UPDATE">
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<element>comments</element>
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<element_id>2c3c30cc3b061a10e55ba42a85e45a1e</element_id>
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<name>incident</name>
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<sys_created_by>BI0977</sys_created_by>
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<sys_created_on>2024-11-19 16:00:26</sys_created_on>
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<sys_id>4fe1925c830a92549c88fbf16daad386</sys_id>
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<value>Solution is provided:
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19-11-2024 15:54:27 - Dariusz Gawron - Solution provided by Incident task SITASK0236438:We have 4 devices setup aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 aab_inframon-n inframon-n.nl.eu.abnamro.com 10.23.238.12 aab_inframon-z inframon-z.nl.eu.abnamro.com 10.49.12.12 Only correct IP from above list aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 Other IPs and FQDN are no longer valid. Updating IP address as per sitask: aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 --> 10.82.8.55 Please confirm later If there are only 2 active devices sending traps at the moment.</value>
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</sys_journal_field>
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<sys_journal_field action="INSERT_OR_UPDATE">
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<element>work_notes</element>
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<element_id>2c3c30cc3b061a10e55ba42a85e45a1e</element_id>
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<name>incident</name>
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<sys_created_by>C48847</sys_created_by>
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<sys_created_on>2024-11-19 14:54:27</sys_created_on>
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<sys_id>90d2c298c3c2129403687b1ad00131b6</sys_id>
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<value>Incident task SITASK0236438 has been updated with the following updates:
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State changed from: Active to Closed
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Solution: We have 4 devices setup
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aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17
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aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12
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aab_inframon-n inframon-n.nl.eu.abnamro.com 10.23.238.12
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aab_inframon-z inframon-z.nl.eu.abnamro.com 10.49.12.12
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Only correct IP from above list
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aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17
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Other IPs and FQDN are no longer valid.
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Updating IP address as per sitask:
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aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 --> 10.82.8.55
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Please confirm later If there are only 2 active devices sending traps at the moment.
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Work notes: We have 4 devices setup
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aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17
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aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12
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aab_inframon-n inframon-n.nl.eu.abnamro.com 10.23.238.12
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aab_inframon-z inframon-z.nl.eu.abnamro.com 10.49.12.12
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Only correct IP from above list
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aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17
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Other IPs and FQDN are no longer valid.
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Updating IP address as per sitask:
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aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 --> 10.82.8.55
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Please confirm later If there are only 2 active devices sending traps at the moment.</value>
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</sys_journal_field>
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<sys_journal_field action="INSERT_OR_UPDATE">
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<element>work_notes</element>
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<element_id>2c3c30cc3b061a10e55ba42a85e45a1e</element_id>
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<name>incident</name>
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<sys_created_by>C48847</sys_created_by>
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<sys_created_on>2024-11-19 14:53:41</sys_created_on>
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<sys_id>99a28e18c3c2129403687b1ad001319b</sys_id>
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<value>Incident task SITASK0236438 has been updated with the following updates:
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Work notes: Attachment added: 19-11-2024 15:53:41.png by Dariusz Gawron on 19-11-2024 15:53:41</value>
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</sys_journal_field>
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<sys_journal_field action="INSERT_OR_UPDATE">
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<element>comments</element>
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<element_id>2c3c30cc3b061a10e55ba42a85e45a1e</element_id>
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<name>incident</name>
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<sys_created_by>system</sys_created_by>
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<sys_created_on>2024-11-26 17:00:10</sys_created_on>
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<sys_id>9eb22aa64786d2500d62df27e26d43f1</sys_id>
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<value>Incident automatically closed after 7 days in the Resolved state.</value>
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</sys_journal_field>
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<sys_journal_field action="INSERT_OR_UPDATE">
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<element>work_notes</element>
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<element_id>2c3c30cc3b061a10e55ba42a85e45a1e</element_id>
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<name>incident</name>
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|
|
<sys_created_by>C48847</sys_created_by>
|
|
|
<sys_created_on>2024-11-19 14:53:56</sys_created_on>
|
|
|
<sys_id>bcb24658c3c2129403687b1ad00131ef</sys_id>
|
|
|
<value>Incident task SITASK0236438 has been updated with the following updates:
|
|
|
Work notes: Attachment added: 19-11-2024 15:53:55.png by Dariusz Gawron on 19-11-2024 15:53:55</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Arthur Dalm">daf5f4fd0f23824050467f5ce1050ec0</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 00:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>0</business_stc>
|
|
|
<calendar_duration>1970-01-01 06:40:28</calendar_duration>
|
|
|
<calendar_stc>24028</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1778303</close_notes>
|
|
|
<closed_at>2024-07-18 14:00:07</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1778303] . Created on Node: [INFRAMON-CCAN]of type [Network] from data source [netcool].
|
|
|
</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7524160</number>
|
|
|
<opened_at>2024-07-11 07:06:00</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-07-11 13:46:28</resolved_at>
|
|
|
<resolved_by display_value="Erkan Boyraz">858474bd0f23824050467f5ce1050eab</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-07-11 07:06:00</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>195f69ca835b8e1833329a10feaad341</sys_id>
|
|
|
<sys_mod_count>6</sys_mod_count>
|
|
|
<sys_updated_by>system</sys_updated_by>
|
|
|
<sys_updated_on>2024-07-18 14:00:07</sys_updated_on>
|
|
|
<task_effective_number>SINC7524160</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Unknown</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description><![CDATA[<p>Event generated based upon an alert message without a valid affected CI<br />:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1778303] . Created on Node: [INFRAMON-CCAN]of type [Network] from data source [netcool].</p>]]></u_rich_description>
|
|
|
<u_rpt_closed_month>2024-07</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p><br />NO issues</p>]]></u_solution>
|
|
|
<u_solution_text>NO issues</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>195f69ca835b8e1833329a10feaad341</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-07-11 07:06:01</sys_created_on>
|
|
|
<sys_id>195fe9ca835b8e1833329a10feaad34e</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>195f69ca835b8e1833329a10feaad341</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-07-18 14:00:07</sys_created_on>
|
|
|
<sys_id>23319b1483e38a1433329a10feaad3f0</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>195f69ca835b8e1833329a10feaad341</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-07-11 13:46:39</sys_created_on>
|
|
|
<sys_id>4a0b0f4e1bd38e18082fcb32604bcbdf</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>195f69ca835b8e1833329a10feaad341</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>C52645</sys_created_by>
|
|
|
<sys_created_on>2024-07-11 08:23:53</sys_created_on>
|
|
|
<sys_id>4a21068633db8ed47414d699ed5c7bf2</sys_id>
|
|
|
<value>hello team, please check</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>195f69ca835b8e1833329a10feaad341</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BO9846</sys_created_by>
|
|
|
<sys_created_on>2024-07-11 13:46:28</sys_created_on>
|
|
|
<sys_id>63fa030a339346187414d699ed5c7b4a</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
NO issues</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>195f69ca835b8e1833329a10feaad341</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-07-11 07:06:01</sys_created_on>
|
|
|
<sys_id>dd5fe9ca835b8e1833329a10feaad34e</sys_id>
|
|
|
<value>Critical alert [Alert1778303] . Created on Node: [INFRAMON-CCAN] . Metric name is [Generic(6) Specific(11) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 08:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>28800</business_stc>
|
|
|
<calendar_duration>1970-01-01 22:43:07</calendar_duration>
|
|
|
<calendar_stc>81787</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1702076</close_notes>
|
|
|
<closed_at>2024-06-14 12:01:36</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1702076] . Created on Node: [INFRAMON-CCAN]of type [Network] from data source [netcool].
|
|
|
</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7420726</number>
|
|
|
<opened_at>2024-06-06 12:19:40</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-06-07 11:02:47</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-06-06 12:19:40</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>a67762f6c3ae4edcfd88f0f9d001319a</sys_id>
|
|
|
<sys_mod_count>10</sys_mod_count>
|
|
|
<sys_updated_by>system</sys_updated_by>
|
|
|
<sys_updated_on>2024-06-14 12:01:36</sys_updated_on>
|
|
|
<task_effective_number>SINC7420726</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Unknown</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description><![CDATA[<p>Event generated based upon an alert message without a valid affected CI<br />:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1702076] . Created on Node: [INFRAMON-CCAN]of type [Network] from data source [netcool].</p>]]></u_rich_description>
|
|
|
<u_rpt_closed_month>2024-06</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p><strong>07-06-2024 13:01:14 - Kees van de Bilt - Solution provided by Incident task SITASK0195609</strong>:<br />all green no issues on both CCA's</p>]]></u_solution>
|
|
|
<u_solution_text>07-06-2024 13:01:14 - Kees van de Bilt - Solution provided by Incident task SITASK0195609:all green no issues on both CCA&#39;s</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>a67762f6c3ae4edcfd88f0f9d001319a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-06-07 11:02:47</sys_created_on>
|
|
|
<sys_id>0e7fdfc733eaca107414d699ed5c7b8c</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
07-06-2024 13:01:14 - Kees van de Bilt - Solution provided by Incident task SITASK0195609:all green no issues on both CCA's</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>a67762f6c3ae4edcfd88f0f9d001319a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-06-07 11:01:14</sys_created_on>
|
|
|
<sys_id>2f1f5f8333eaca107414d699ed5c7b67</sys_id>
|
|
|
<value>Incident task SITASK0195609 has been updated with the following updates:
|
|
|
State changed from: Active to Closed
|
|
|
Solution: all green no issues on both CCA's
|
|
|
Work notes: all green no issues on both CCA's</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>a67762f6c3ae4edcfd88f0f9d001319a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-06-07 10:57:59</sys_created_on>
|
|
|
<sys_id>3b5edb4733aaca107414d699ed5c7bea</sys_id>
|
|
|
<value>New incident task with the number SITASK0195609 has been created
|
|
|
Assignment group changed to: Network On Premise</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>a67762f6c3ae4edcfd88f0f9d001319a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-06-07 11:02:47</sys_created_on>
|
|
|
<sys_id>5a7f1b438366ca5033329a10feaad3d5</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>a67762f6c3ae4edcfd88f0f9d001319a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-06-06 12:19:40</sys_created_on>
|
|
|
<sys_id>6e7762f6c3ae4edcfd88f0f9d00131e3</sys_id>
|
|
|
<value>Critical alert [Alert1702076] . Created on Node: [INFRAMON-CCAN] . Metric name is [Generic(6) Specific(11) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>a67762f6c3ae4edcfd88f0f9d001319a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-06-06 12:19:40</sys_created_on>
|
|
|
<sys_id>a67762f6c3ae4edcfd88f0f9d00131e3</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>a67762f6c3ae4edcfd88f0f9d001319a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-06-14 12:01:36</sys_created_on>
|
|
|
<sys_id>b70073d51b724a94a81c628ce54bcbcb</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>a67762f6c3ae4edcfd88f0f9d001319a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-06-07 11:02:47</sys_created_on>
|
|
|
<sys_id>ca7f5fc733eaca107414d699ed5c7ba8</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
07-06-2024 13:01:14 - Kees van de Bilt - Solution provided by Incident task SITASK0195609:all green no issues on both CCA's</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>a67762f6c3ae4edcfd88f0f9d001319a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>C52645</sys_created_by>
|
|
|
<sys_created_on>2024-06-07 08:51:42</sys_created_on>
|
|
|
<sys_id>f171078f1ba24a10a81c628ce54bcb82</sys_id>
|
|
|
<value>hi team, please check</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>a67762f6c3ae4edcfd88f0f9d001319a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-06-06 12:19:40</sys_created_on>
|
|
|
<sys_id>fa77a2f6c3ae4edcfd88f0f9d001311d</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 08:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>28800</business_stc>
|
|
|
<calendar_duration>1970-01-02 05:21:56</calendar_duration>
|
|
|
<calendar_stc>105716</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1621700</close_notes>
|
|
|
<closed_at>2024-05-15 12:01:09</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621700] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].
|
|
|
</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7320204</number>
|
|
|
<opened_at>2024-05-07 06:17:48</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-05-08 11:39:44</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:48</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>d5f4be8dc346865033a17df4e4013104</sys_id>
|
|
|
<sys_mod_count>8</sys_mod_count>
|
|
|
<sys_updated_by>system</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-15 12:01:09</sys_updated_on>
|
|
|
<task_effective_number>SINC7320204</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Provider error</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description><![CDATA[<p>Event generated based upon an alert message without a valid affected CI<br />:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621700] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].</p>]]></u_rich_description>
|
|
|
<u_rpt_closed_month>2024-05</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>Known issue from provider</p>]]></u_solution>
|
|
|
<u_solution_text>Known issue from provider</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>d5f4be8dc346865033a17df4e4013104</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:48</sys_created_on>
|
|
|
<sys_id>11f4be8dc346865033a17df4e401318c</sys_id>
|
|
|
<value>Critical alert [Alert1621700] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(13) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>d5f4be8dc346865033a17df4e4013104</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>C52645</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:34:03</sys_created_on>
|
|
|
<sys_id>27e6416547c68e900d62df27e26d4354</sys_id>
|
|
|
<value>Hi team, please check incident</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>d5f4be8dc346865033a17df4e4013104</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:39:44</sys_created_on>
|
|
|
<sys_id>3a380529478a8e900d62df27e26d4304</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>d5f4be8dc346865033a17df4e4013104</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:48</sys_created_on>
|
|
|
<sys_id>59f4be8dc346865033a17df4e401318b</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>d5f4be8dc346865033a17df4e4013104</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:39:56</sys_created_on>
|
|
|
<sys_id>b5484d2deb86ce9098cef85ebad0cd6e</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>d5f4be8dc346865033a17df4e4013104</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:39:44</sys_created_on>
|
|
|
<sys_id>b6380529478a8e900d62df27e26d430f</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>d5f4be8dc346865033a17df4e4013104</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:48</sys_created_on>
|
|
|
<sys_id>e9f4fe8dc346865033a17df4e4013103</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>d5f4be8dc346865033a17df4e4013104</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-15 12:01:09</sys_created_on>
|
|
|
<sys_id>f4405173c38a8ad450cf57aeb0013133</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 08:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>28800</business_stc>
|
|
|
<calendar_duration>1970-01-02 03:05:32</calendar_duration>
|
|
|
<calendar_stc>97532</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1622063</close_notes>
|
|
|
<closed_at>2024-05-15 12:01:08</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622063] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].
|
|
|
</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7320818</number>
|
|
|
<opened_at>2024-05-07 08:32:46</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-05-08 11:38:18</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:46</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>d2d35385eb0a4a506055f5b9bad0cd5e</sys_id>
|
|
|
<sys_mod_count>8</sys_mod_count>
|
|
|
<sys_updated_by>system</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-15 12:01:08</sys_updated_on>
|
|
|
<task_effective_number>SINC7320818</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Provider error</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description><![CDATA[<p>Event generated based upon an alert message without a valid affected CI<br />:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622063] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].</p>]]></u_rich_description>
|
|
|
<u_rpt_closed_month>2024-05</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>Known issue from provider</p>]]></u_solution>
|
|
|
<u_solution_text>Known issue from provider</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>d2d35385eb0a4a506055f5b9bad0cd5e</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:46</sys_created_on>
|
|
|
<sys_id>12d39385eb0a4a506055f5b9bad0cd24</sys_id>
|
|
|
<value>Critical alert [Alert1622063] . Created on CI: [INFRAMON-Z] . Metric name is [Generic(6) Specific(13) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>d2d35385eb0a4a506055f5b9bad0cd5e</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:46</sys_created_on>
|
|
|
<sys_id>5ad39385eb0a4a506055f5b9bad0cd23</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>d2d35385eb0a4a506055f5b9bad0cd5e</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:38:25</sys_created_on>
|
|
|
<sys_id>7be70da187ce4e90c9b763573cbb35ad</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>d2d35385eb0a4a506055f5b9bad0cd5e</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:38:18</sys_created_on>
|
|
|
<sys_id>8ee741e9474a8e900d62df27e26d437f</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>d2d35385eb0a4a506055f5b9bad0cd5e</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:38:19</sys_created_on>
|
|
|
<sys_id>8ee781e9474a8e900d62df27e26d43ff</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>d2d35385eb0a4a506055f5b9bad0cd5e</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:47</sys_created_on>
|
|
|
<sys_id>aed39385eb0a4a506055f5b9bad0cd9b</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>d2d35385eb0a4a506055f5b9bad0cd5e</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>C52645</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:37:52</sys_created_on>
|
|
|
<sys_id>afc709e5474a8e900d62df27e26d4338</sys_id>
|
|
|
<value>hi team, please check incident</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>d2d35385eb0a4a506055f5b9bad0cd5e</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-15 12:01:08</sys_created_on>
|
|
|
<sys_id>f8401173c38a8ad450cf57aeb0013171</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 08:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>28800</business_stc>
|
|
|
<calendar_duration>1970-01-02 05:22:16</calendar_duration>
|
|
|
<calendar_stc>105736</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1621698</close_notes>
|
|
|
<closed_at>2024-05-15 12:01:06</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621698] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].
|
|
|
</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7320203</number>
|
|
|
<opened_at>2024-05-07 06:17:47</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-05-08 11:40:03</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:47</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>c9f4fa8dc346865033a17df4e4013179</sys_id>
|
|
|
<sys_mod_count>8</sys_mod_count>
|
|
|
<sys_updated_by>system</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-15 12:01:06</sys_updated_on>
|
|
|
<task_effective_number>SINC7320203</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Provider error</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description><![CDATA[<p>Event generated based upon an alert message without a valid affected CI<br />:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621698] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].</p>]]></u_rich_description>
|
|
|
<u_rpt_closed_month>2024-05</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>Known issue from provider</p>]]></u_solution>
|
|
|
<u_solution_text>Known issue from provider</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>c9f4fa8dc346865033a17df4e4013179</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:47</sys_created_on>
|
|
|
<sys_id>09f47e8dc346865033a17df4e401315f</sys_id>
|
|
|
<value>Critical alert [Alert1621698] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(12) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>c9f4fa8dc346865033a17df4e4013179</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-15 12:01:06</sys_created_on>
|
|
|
<sys_id>10409d33c38a8ad450cf57aeb0013134</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>c9f4fa8dc346865033a17df4e4013179</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:40:03</sys_created_on>
|
|
|
<sys_id>6f480d69478a8e900d62df27e26d43f5</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>c9f4fa8dc346865033a17df4e4013179</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:40:09</sys_created_on>
|
|
|
<sys_id>8d58c9a9c3ca0e9033a17df4e4013104</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>c9f4fa8dc346865033a17df4e4013179</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:47</sys_created_on>
|
|
|
<sys_id>91f47e8dc346865033a17df4e40131d9</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>c9f4fa8dc346865033a17df4e4013179</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:47</sys_created_on>
|
|
|
<sys_id>cdf47e8dc346865033a17df4e401315e</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>c9f4fa8dc346865033a17df4e4013179</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:40:03</sys_created_on>
|
|
|
<sys_id>eb480d69478a8e900d62df27e26d4355</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>c9f4fa8dc346865033a17df4e4013179</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>C52645</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:33:19</sys_created_on>
|
|
|
<sys_id>f4c60d6d47868e900d62df27e26d43c8</sys_id>
|
|
|
<value>hi team, please check incident</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 08:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>28800</business_stc>
|
|
|
<calendar_duration>1970-01-02 05:21:03</calendar_duration>
|
|
|
<calendar_stc>105663</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1621703</close_notes>
|
|
|
<closed_at>2024-05-15 12:01:01</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-n: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621703] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].
|
|
|
</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>2</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7320207</number>
|
|
|
<opened_at>2024-05-07 06:18:22</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>3</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-05-08 11:39:25</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-n: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:18:22</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>b915b209470a8a502d86d579e16d438a</sys_id>
|
|
|
<sys_mod_count>8</sys_mod_count>
|
|
|
<sys_updated_by>system</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-15 12:01:01</sys_updated_on>
|
|
|
<task_effective_number>SINC7320207</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Provider error</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description><![CDATA[<p>Event generated based upon an alert message without a valid affected CI<br />:MON.I.FIB.00001: - aab_inframon-n: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621703] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].</p>]]></u_rich_description>
|
|
|
<u_rpt_closed_month>2024-05</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>Known issue from provider</p>]]></u_solution>
|
|
|
<u_solution_text>Known issue from provider</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>b915b209470a8a502d86d579e16d438a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>C52645</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:35:02</sys_created_on>
|
|
|
<sys_id>0e2709ad47c68e900d62df27e26d4388</sys_id>
|
|
|
<value>hi team, please check incident</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>b915b209470a8a502d86d579e16d438a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:39:25</sys_created_on>
|
|
|
<sys_id>16284d25478a8e900d62df27e26d4366</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>b915b209470a8a502d86d579e16d438a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:39:26</sys_created_on>
|
|
|
<sys_id>1a288d25478a8e900d62df27e26d4312</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>b915b209470a8a502d86d579e16d438a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:39:30</sys_created_on>
|
|
|
<sys_id>27288da5478a8e900d62df27e26d43f9</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>b915b209470a8a502d86d579e16d438a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:18:22</sys_created_on>
|
|
|
<sys_id>f515b609470a8a502d86d579e16d4317</sys_id>
|
|
|
<value>Critical alert [Alert1621703] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(14) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>b915b209470a8a502d86d579e16d438a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-15 12:01:01</sys_created_on>
|
|
|
<sys_id>f6301933c38a8ad450cf57aeb0013136</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>b915b209470a8a502d86d579e16d438a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:18:22</sys_created_on>
|
|
|
<sys_id>f915b609470a8a502d86d579e16d4316</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>b915b209470a8a502d86d579e16d438a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:18:22</sys_created_on>
|
|
|
<sys_id>fd15b609470a8a502d86d579e16d4391</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 08:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>28800</business_stc>
|
|
|
<calendar_duration>1970-01-02 03:06:29</calendar_duration>
|
|
|
<calendar_stc>97589</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1622060</close_notes>
|
|
|
<closed_at>2024-05-15 12:00:26</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622060] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].
|
|
|
</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7320815</number>
|
|
|
<opened_at>2024-05-07 08:32:36</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-05-08 11:39:05</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:36</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>4cd313c1c382ca5050cf57aeb00131b8</sys_id>
|
|
|
<sys_mod_count>8</sys_mod_count>
|
|
|
<sys_updated_by>system</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-15 12:00:26</sys_updated_on>
|
|
|
<task_effective_number>SINC7320815</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Provider error</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description><![CDATA[<p>Event generated based upon an alert message without a valid affected CI<br />:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622060] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].</p>]]></u_rich_description>
|
|
|
<u_rpt_closed_month>2024-05</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>Known issue from provider</p>]]></u_solution>
|
|
|
<u_solution_text>Known issue from provider</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>4cd313c1c382ca5050cf57aeb00131b8</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:36</sys_created_on>
|
|
|
<sys_id>08d317c1c382ca5050cf57aeb0013114</sys_id>
|
|
|
<value>Critical alert [Alert1622060] . Created on CI: [INFRAMON-Z] . Metric name is [Generic(6) Specific(11) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>4cd313c1c382ca5050cf57aeb00131b8</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:36</sys_created_on>
|
|
|
<sys_id>0cd317c1c382ca5050cf57aeb0013113</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>4cd313c1c382ca5050cf57aeb00131b8</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>C52645</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:35:46</sys_created_on>
|
|
|
<sys_id>7c57c1a5470a8e900d62df27e26d43d6</sys_id>
|
|
|
<value>hi team, please check incident</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>4cd313c1c382ca5050cf57aeb00131b8</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:39:05</sys_created_on>
|
|
|
<sys_id>99188161478a8e900d62df27e26d4343</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>4cd313c1c382ca5050cf57aeb00131b8</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:39:05</sys_created_on>
|
|
|
<sys_id>99188161478a8e900d62df27e26d43fc</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>4cd313c1c382ca5050cf57aeb00131b8</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-15 12:00:26</sys_created_on>
|
|
|
<sys_id>9e109dbbc34a8ad450cf57aeb0013197</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>4cd313c1c382ca5050cf57aeb00131b8</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:39:05</sys_created_on>
|
|
|
<sys_id>ad184de5c3ca0e9033a17df4e40131d2</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>4cd313c1c382ca5050cf57aeb00131b8</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:37</sys_created_on>
|
|
|
<sys_id>c0d317c1c382ca5050cf57aeb00131a8</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 08:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>28800</business_stc>
|
|
|
<calendar_duration>1970-01-02 03:05:09</calendar_duration>
|
|
|
<calendar_stc>97509</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1622062</close_notes>
|
|
|
<closed_at>2024-05-15 12:00:24</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-z: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622062] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].
|
|
|
</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7320816</number>
|
|
|
<opened_at>2024-05-07 08:32:45</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-05-08 11:37:54</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-z: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:45</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>46d39f45eb0a4a506055f5b9bad0cd2c</sys_id>
|
|
|
<sys_mod_count>8</sys_mod_count>
|
|
|
<sys_updated_by>system</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-15 12:00:24</sys_updated_on>
|
|
|
<task_effective_number>SINC7320816</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Provider error</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description><![CDATA[<p>Event generated based upon an alert message without a valid affected CI<br />:MON.I.FIB.00001: - aab_inframon-z: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622062] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].</p>]]></u_rich_description>
|
|
|
<u_rpt_closed_month>2024-05</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>Known issue from provider</p>]]></u_solution>
|
|
|
<u_solution_text>Known issue from provider</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>46d39f45eb0a4a506055f5b9bad0cd2c</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:45</sys_created_on>
|
|
|
<sys_id>02d31385eb0a4a506055f5b9bad0cdcb</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>46d39f45eb0a4a506055f5b9bad0cd2c</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:37:55</sys_created_on>
|
|
|
<sys_id>0cd70de5474a8e900d62df27e26d4383</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>46d39f45eb0a4a506055f5b9bad0cd2c</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:37:55</sys_created_on>
|
|
|
<sys_id>44d70de5474a8e900d62df27e26d436c</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>46d39f45eb0a4a506055f5b9bad0cd2c</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:46</sys_created_on>
|
|
|
<sys_id>56d35385eb0a4a506055f5b9bad0cd83</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>46d39f45eb0a4a506055f5b9bad0cd2c</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:38:00</sys_created_on>
|
|
|
<sys_id>69d7c16187ce4e90c9b763573cbb35f9</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>46d39f45eb0a4a506055f5b9bad0cd2c</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>C52645</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:36:35</sys_created_on>
|
|
|
<sys_id>7c8789ad470a8e900d62df27e26d4310</sys_id>
|
|
|
<value>hi team, please check incident</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>46d39f45eb0a4a506055f5b9bad0cd2c</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:45</sys_created_on>
|
|
|
<sys_id>c6d31385eb0a4a506055f5b9bad0cdcb</sys_id>
|
|
|
<value>Critical alert [Alert1622062] . Created on CI: [INFRAMON-Z] . Metric name is [Generic(6) Specific(14) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>46d39f45eb0a4a506055f5b9bad0cd2c</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-15 12:00:24</sys_created_on>
|
|
|
<sys_id>f910d9bbc34a8ad450cf57aeb00131cb</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 08:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>28800</business_stc>
|
|
|
<calendar_duration>1970-01-02 05:19:19</calendar_duration>
|
|
|
<calendar_stc>105559</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1621699</close_notes>
|
|
|
<closed_at>2024-05-15 12:00:23</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621699] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].
|
|
|
</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7320202</number>
|
|
|
<opened_at>2024-05-07 06:17:47</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-05-08 11:37:06</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:47</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>45f43e8dc346865033a17df4e40131c7</sys_id>
|
|
|
<sys_mod_count>8</sys_mod_count>
|
|
|
<sys_updated_by>system</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-15 12:00:23</sys_updated_on>
|
|
|
<task_effective_number>SINC7320202</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Provider error</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description><![CDATA[<p>Event generated based upon an alert message without a valid affected CI<br />:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621699] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].</p>]]></u_rich_description>
|
|
|
<u_rpt_closed_month>2024-05</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>Known issue from provider</p>]]></u_solution>
|
|
|
<u_solution_text>Known issue from provider</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>45f43e8dc346865033a17df4e40131c7</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:47</sys_created_on>
|
|
|
<sys_id>09f47e8dc346865033a17df4e401316a</sys_id>
|
|
|
<value>Critical alert [Alert1621699] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(11) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>45f43e8dc346865033a17df4e40131c7</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:37:06</sys_created_on>
|
|
|
<sys_id>1ca709a1474a8e900d62df27e26d43b4</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>45f43e8dc346865033a17df4e40131c7</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:47</sys_created_on>
|
|
|
<sys_id>4df47e8dc346865033a17df4e4013169</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>45f43e8dc346865033a17df4e40131c7</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:37:07</sys_created_on>
|
|
|
<sys_id>58a709a1474a8e900d62df27e26d43e5</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>45f43e8dc346865033a17df4e40131c7</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:37:07</sys_created_on>
|
|
|
<sys_id>6ca7cd6dc30646d003687b1ad001311a</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>45f43e8dc346865033a17df4e40131c7</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-15 12:00:23</sys_created_on>
|
|
|
<sys_id>7510d9bbc34a8ad450cf57aeb0013114</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>45f43e8dc346865033a17df4e40131c7</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 06:17:47</sys_created_on>
|
|
|
<sys_id>d5f47e8dc346865033a17df4e40131e4</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>45f43e8dc346865033a17df4e40131c7</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>C52645</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:32:25</sys_created_on>
|
|
|
<sys_id>e386c5a547868e900d62df27e26d431b</sys_id>
|
|
|
<value>hi team, please check incident</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 08:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>28800</business_stc>
|
|
|
<calendar_duration>1970-01-02 03:06:00</calendar_duration>
|
|
|
<calendar_stc>97560</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1622061</close_notes>
|
|
|
<closed_at>2024-05-15 12:00:21</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622061] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].
|
|
|
</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7320817</number>
|
|
|
<opened_at>2024-05-07 08:32:45</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-05-08 11:38:45</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:45</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>42d35f45eb0a4a506055f5b9bad0cd36</sys_id>
|
|
|
<sys_mod_count>8</sys_mod_count>
|
|
|
<sys_updated_by>system</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-15 12:00:21</sys_updated_on>
|
|
|
<task_effective_number>SINC7320817</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Provider error</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description><![CDATA[<p>Event generated based upon an alert message without a valid affected CI<br />:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622061] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].</p>]]></u_rich_description>
|
|
|
<u_rpt_closed_month>2024-05</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>Known issue from provider</p>]]></u_solution>
|
|
|
<u_solution_text>Known issue from provider</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>42d35f45eb0a4a506055f5b9bad0cd36</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-15 12:00:21</sys_created_on>
|
|
|
<sys_id>0110d5bbc34a8ad450cf57aeb001316b</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>42d35f45eb0a4a506055f5b9bad0cd36</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:38:45</sys_created_on>
|
|
|
<sys_id>140889ad474a8e900d62df27e26d43ab</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>42d35f45eb0a4a506055f5b9bad0cd36</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:45</sys_created_on>
|
|
|
<sys_id>42d31385eb0a4a506055f5b9bad0cdb5</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>42d35f45eb0a4a506055f5b9bad0cd36</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:45</sys_created_on>
|
|
|
<sys_id>4ed31385eb0a4a506055f5b9bad0cdb5</sys_id>
|
|
|
<value>Critical alert [Alert1622061] . Created on CI: [INFRAMON-Z] . Metric name is [Generic(6) Specific(12) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>42d35f45eb0a4a506055f5b9bad0cd36</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:38:52</sys_created_on>
|
|
|
<sys_id>86088d29c3c24e9050cf57aeb001312b</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>42d35f45eb0a4a506055f5b9bad0cd36</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>C52645</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:37:15</sys_created_on>
|
|
|
<sys_id>92a78125474a8e900d62df27e26d4332</sys_id>
|
|
|
<value>hi team, please check incident</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>42d35f45eb0a4a506055f5b9bad0cd36</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-05-08 11:38:45</sys_created_on>
|
|
|
<sys_id>9808c9ad474a8e900d62df27e26d4319</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Known issue from provider</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>42d35f45eb0a4a506055f5b9bad0cd36</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-07 08:32:46</sys_created_on>
|
|
|
<sys_id>d6d35385eb0a4a506055f5b9bad0cd78</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Arthur Dalm">daf5f4fd0f23824050467f5ce1050ec0</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 16:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>57600</business_stc>
|
|
|
<calendar_duration>1970-01-05 01:44:53</calendar_duration>
|
|
|
<calendar_stc>351893</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1596747</close_notes>
|
|
|
<closed_at>2024-05-06 15:00:20</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-ccaz: alarmLinkBudgetExceeded: portAidString = MCH-1-8, portName = Duct 3-miniduct 6 Grijs, alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1596747] . Created on Node: [INFRAMON-CCAZ]of type [Network] from data source [netcool].
|
|
|
</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7293065</number>
|
|
|
<opened_at>2024-04-25 12:22:00</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-04-29 14:06:53</resolved_at>
|
|
|
<resolved_by display_value="Erkan Boyraz">858474bd0f23824050467f5ce1050eab</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-ccaz: alarmLinkBudgetExceeded: portAidString = MCH-1-8, portName = Duct 3-miniduct 6 Grijs, alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-04-25 12:22:00</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>4f35de1983b5c6589c88fbf16daad35a</sys_id>
|
|
|
<sys_mod_count>11</sys_mod_count>
|
|
|
<sys_updated_by>system</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-06 15:00:20</sys_updated_on>
|
|
|
<task_effective_number>SINC7293065</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Unknown</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description><![CDATA[<p>Event generated based upon an alert message without a valid affected CI<br />:MON.I.FIB.00001: - aab_inframon-ccaz: alarmLinkBudgetExceeded: portAidString = MCH-1-8, portName = Duct 3-miniduct 6 Grijs, alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1596747] . Created on Node: [INFRAMON-CCAZ]of type [Network] from data source [netcool].</p>]]></u_rich_description>
|
|
|
<u_rpt_closed_month>2024-05</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>done</p>]]></u_solution>
|
|
|
<u_solution_text>done</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>4f35de1983b5c6589c88fbf16daad35a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>C45248</sys_created_by>
|
|
|
<sys_created_on>2024-04-29 13:10:11</sys_created_on>
|
|
|
<sys_id>00a643e24775461c0d62df27e26d43fe</sys_id>
|
|
|
<value>ticket from new device - please make sure device is properly registered in CMDB</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>4f35de1983b5c6589c88fbf16daad35a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BO9846</sys_created_by>
|
|
|
<sys_created_on>2024-04-29 14:06:53</sys_created_on>
|
|
|
<sys_id>3a93976a87b14a1cc9b763573cbb357e</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
done</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>4f35de1983b5c6589c88fbf16daad35a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-04-25 12:22:00</sys_created_on>
|
|
|
<sys_id>5b35525983b5c6589c88fbf16daad39d</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>4f35de1983b5c6589c88fbf16daad35a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BO9846</sys_created_by>
|
|
|
<sys_created_on>2024-04-29 14:06:54</sys_created_on>
|
|
|
<sys_id>7e93976a87b14a1cc9b763573cbb35e0</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
done</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>4f35de1983b5c6589c88fbf16daad35a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-04-25 12:22:00</sys_created_on>
|
|
|
<sys_id>9b35125983b5c6589c88fbf16daad3e7</sys_id>
|
|
|
<value>Critical alert [Alert1596747] . Created on Node: [INFRAMON-CCAZ] . Metric name is [Generic(6) Specific(14) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>4f35de1983b5c6589c88fbf16daad35a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-05-06 15:00:20</sys_created_on>
|
|
|
<sys_id>b5f267784782c2502d86d579e16d4377</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>4f35de1983b5c6589c88fbf16daad35a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-04-25 12:22:00</sys_created_on>
|
|
|
<sys_id>d335125983b5c6589c88fbf16daad3e7</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>4f35de1983b5c6589c88fbf16daad35a</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-04-29 12:25:51</sys_created_on>
|
|
|
<sys_id>e27cbe6283394a1c9c88fbf16daad3b8</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Arthur Dalm">daf5f4fd0f23824050467f5ce1050ec0</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 00:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>0</business_stc>
|
|
|
<calendar_duration>1970-01-01 04:10:07</calendar_duration>
|
|
|
<calendar_stc>15007</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1529732</close_notes>
|
|
|
<closed_at>2024-04-03 14:01:10</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1529732] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7215918</number>
|
|
|
<opened_at>2024-03-27 08:59:10</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value="SINC7215917">cfa054ccff5906d87178fde1e34fd9b6</parent_incident>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-03-27 13:09:17</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 08:59:10</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>a1b050009799ce509441f037f053afd5</sys_id>
|
|
|
<sys_mod_count>10</sys_mod_count>
|
|
|
<sys_updated_by>B07991</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-03 13:36:34</sys_updated_on>
|
|
|
<task_effective_number>SINC7215918</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Unknown</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description/>
|
|
|
<u_rpt_closed_month>2024-04</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>ALready logged <a href="https://aabsiampr.service-now.com/incident.do?sys_id=cfa054ccff5906d87178fde1e34fd9b6&sysparm_record_target=incident&sysparm_record_row=3&sysparm_record_rows=4&sysparm_record_list=assignment_group%3Ddc86d435db551304bd2c83305b9619f3%5EORassignment_group%3Db23017c91bcf999428485205604bcb85%5Eu_state_display%3DNew%5EORu_state_display%3DWork+in+progress%5EORu_state_display%3DOpen%5EORu_state_display%3DAwaiting+Vendor%5EORu_state_display%3DAwaiting+Customer%5EORstate%3D1%5EORstate%3D2%5EORu_state_display%3DUpdated%5EORu_state_display%3DActive%5EORDERBYDESCsys_created_on" rel="nofollow">SINC7215917</a> </p>]]></u_solution>
|
|
|
<u_solution_text>ALready logged SINC7215917 </u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>a1b050009799ce509441f037f053afd5</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-04-03 14:01:10</sys_created_on>
|
|
|
<sys_id>1df8119297d58ad4cbf17bc6f053aff2</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>a1b050009799ce509441f037f053afd5</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 13:09:17</sys_created_on>
|
|
|
<sys_id>55f9c1481bdd8614082fcb32604bcb9b</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
ALready logged SINC7215917 </value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>a1b050009799ce509441f037f053afd5</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 13:09:17</sys_created_on>
|
|
|
<sys_id>59f9c1481bdd8614082fcb32604bcb1e</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
ALready logged SINC7215917 </value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>a1b050009799ce509441f037f053afd5</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 08:59:11</sys_created_on>
|
|
|
<sys_id>a1b090009799ce509441f037f053af51</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>a1b050009799ce509441f037f053afd5</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 08:59:11</sys_created_on>
|
|
|
<sys_id>adb090009799ce509441f037f053af51</sys_id>
|
|
|
<value>Critical alert [Alert1529732] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(12) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>a1b050009799ce509441f037f053afd5</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 13:09:25</sys_created_on>
|
|
|
<sys_id>d7f90d8483d50a5433329a10feaad367</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>a1b050009799ce509441f037f053afd5</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 08:59:11</sys_created_on>
|
|
|
<sys_id>e1b090009799ce509441f037f053afca</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Arthur Dalm">daf5f4fd0f23824050467f5ce1050ec0</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 00:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>0</business_stc>
|
|
|
<calendar_duration>1970-01-01 04:11:10</calendar_duration>
|
|
|
<calendar_stc>15070</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>2</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1529731</close_notes>
|
|
|
<closed_at>2024-04-03 14:01:28</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1529731] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7215917</number>
|
|
|
<opened_at>2024-03-27 08:59:00</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value=""/>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-03-27 13:10:10</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 08:59:00</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>cfa054ccff5906d87178fde1e34fd9b6</sys_id>
|
|
|
<sys_mod_count>11</sys_mod_count>
|
|
|
<sys_updated_by>B07991</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-03 13:36:34</sys_updated_on>
|
|
|
<task_effective_number>SINC7215917</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Unknown</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description/>
|
|
|
<u_rpt_closed_month>2024-04</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>Unknown why incident has been raised as no issues found on network cabling.</p>]]></u_solution>
|
|
|
<u_solution_text>Unknown why incident has been raised as no issues found on network cabling.</u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>cfa054ccff5906d87178fde1e34fd9b6</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 13:10:10</sys_created_on>
|
|
|
<sys_id>122a054c1bdd8614082fcb32604bcb2a</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Unknown why incident has been raised as no issues found on network cabling.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>cfa054ccff5906d87178fde1e34fd9b6</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 08:59:01</sys_created_on>
|
|
|
<sys_id>97a094ccff5906d87178fde1e34fd9e1</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>cfa054ccff5906d87178fde1e34fd9b6</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-04-03 14:01:28</sys_created_on>
|
|
|
<sys_id>b109191697d58ad4cbf17bc6f053af42</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>cfa054ccff5906d87178fde1e34fd9b6</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 08:59:00</sys_created_on>
|
|
|
<sys_id>cba094ccff5906d87178fde1e34fd981</sys_id>
|
|
|
<value>Critical alert [Alert1529731] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(11) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>cfa054ccff5906d87178fde1e34fd9b6</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 08:59:00</sys_created_on>
|
|
|
<sys_id>cfa094ccff5906d87178fde1e34fd980</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>cfa054ccff5906d87178fde1e34fd9b6</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 13:10:11</sys_created_on>
|
|
|
<sys_id>de2a054c1bdd8614082fcb32604bcb80</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
Unknown why incident has been raised as no issues found on network cabling.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>cfa054ccff5906d87178fde1e34fd9b6</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 13:10:20</sys_created_on>
|
|
|
<sys_id>ec3a894883d50a5433329a10feaad3f9</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<incident action="INSERT_OR_UPDATE">
|
|
|
<active>false</active>
|
|
|
<activity_due/>
|
|
|
<additional_assignee_list/>
|
|
|
<approval>not requested</approval>
|
|
|
<approval_history/>
|
|
|
<approval_set/>
|
|
|
<assigned_to display_value="Arthur Dalm">daf5f4fd0f23824050467f5ce1050ec0</assigned_to>
|
|
|
<assignment_group display_value="DC Enabling" name="DC Enabling">dc86d435db551304bd2c83305b9619f3</assignment_group>
|
|
|
<business_duration>1970-01-01 00:00:00</business_duration>
|
|
|
<business_impact/>
|
|
|
<business_service display_value="FIBER MONITORING NLNL">2f5d3805dbd91f089b4e9ea9db96190a</business_service>
|
|
|
<business_stc>0</business_stc>
|
|
|
<calendar_duration>1970-01-01 04:06:57</calendar_duration>
|
|
|
<calendar_stc>14817</calendar_stc>
|
|
|
<caller_id display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</caller_id>
|
|
|
<category>Incident</category>
|
|
|
<cause/>
|
|
|
<caused_by display_value=""/>
|
|
|
<child_incidents>0</child_incidents>
|
|
|
<close_code>Solved Remotely (Permanently)</close_code>
|
|
|
<close_notes>Closed the task associated with alert: Alert1529741</close_notes>
|
|
|
<closed_at>2024-04-03 14:01:35</closed_at>
|
|
|
<closed_by display_value=""/>
|
|
|
<cmdb_ci display_value="INFRAMON-N">aa77fb39db2a93c09b4e9ea9db96191c</cmdb_ci>
|
|
|
<comments/>
|
|
|
<comments_and_work_notes/>
|
|
|
<company display_value=""/>
|
|
|
<contact_type>event</contact_type>
|
|
|
<contract display_value=""/>
|
|
|
<correlation_display/>
|
|
|
<correlation_id/>
|
|
|
<delivery_plan display_value=""/>
|
|
|
<delivery_task display_value=""/>
|
|
|
<description>Event generated based upon an alert message without a valid affected CI
|
|
|
:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1529741] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].</description>
|
|
|
<due_date/>
|
|
|
<escalation>0</escalation>
|
|
|
<expected_start/>
|
|
|
<follow_up/>
|
|
|
<group_list/>
|
|
|
<impact>3</impact>
|
|
|
<incident_state>7</incident_state>
|
|
|
<knowledge>false</knowledge>
|
|
|
<location display_value=""/>
|
|
|
<made_sla>true</made_sla>
|
|
|
<notify>1</notify>
|
|
|
<number>SINC7215926</number>
|
|
|
<opened_at>2024-03-27 09:01:47</opened_at>
|
|
|
<opened_by display_value="">system</opened_by>
|
|
|
<order/>
|
|
|
<origin_id/>
|
|
|
<origin_table/>
|
|
|
<parent display_value=""/>
|
|
|
<parent_incident display_value="SINC7215917">cfa054ccff5906d87178fde1e34fd9b6</parent_incident>
|
|
|
<priority>4</priority>
|
|
|
<problem_id display_value=""/>
|
|
|
<reassignment_count>1</reassignment_count>
|
|
|
<rejection_goto display_value=""/>
|
|
|
<reopen_count>0</reopen_count>
|
|
|
<reopened_by display_value=""/>
|
|
|
<reopened_time/>
|
|
|
<resolved_at>2024-03-27 13:08:44</resolved_at>
|
|
|
<resolved_by display_value="Kees van de Bilt">bbf4f8bd0f23824050467f5ce1050efe</resolved_by>
|
|
|
<rfc display_value=""/>
|
|
|
<route_reason/>
|
|
|
<service_offering display_value=""/>
|
|
|
<severity>3</severity>
|
|
|
<short_description>:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL</short_description>
|
|
|
<skills/>
|
|
|
<sla_due/>
|
|
|
<sn_esign_document display_value=""/>
|
|
|
<sn_esign_esignature_configuration display_value=""/>
|
|
|
<state>7</state>
|
|
|
<subcategory/>
|
|
|
<sys_class_name>incident</sys_class_name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 09:01:47</sys_created_on>
|
|
|
<sys_domain>global</sys_domain>
|
|
|
<sys_domain_path>/</sys_domain_path>
|
|
|
<sys_id>ef4158801b19ce9c58fd20e5604bcb27</sys_id>
|
|
|
<sys_mod_count>10</sys_mod_count>
|
|
|
<sys_updated_by>B07991</sys_updated_by>
|
|
|
<sys_updated_on>2024-05-03 13:36:34</sys_updated_on>
|
|
|
<task_effective_number>SINC7215926</task_effective_number>
|
|
|
<time_worked/>
|
|
|
<u_api_notes>{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</u_api_notes>
|
|
|
<u_article_candidate_reviewed>false</u_article_candidate_reviewed>
|
|
|
<u_backlog_id/>
|
|
|
<u_broadcast display_value=""/>
|
|
|
<u_business_chain display_value=""/>
|
|
|
<u_business_service_template display_value=""/>
|
|
|
<u_business_value/>
|
|
|
<u_call display_value=""/>
|
|
|
<u_cause_code>Unknown</u_cause_code>
|
|
|
<u_caused_by_change/>
|
|
|
<u_close_code_category/>
|
|
|
<u_closure_code/>
|
|
|
<u_connection_state/>
|
|
|
<u_correlation_id_in/>
|
|
|
<u_correlation_id_out/>
|
|
|
<u_created_by_servicedesk>false</u_created_by_servicedesk>
|
|
|
<u_customer display_value="Event Management ">9d5de9e5930022005bc5f179077ffb07</u_customer>
|
|
|
<u_direct_closed>false</u_direct_closed>
|
|
|
<u_dora_recurring>na</u_dora_recurring>
|
|
|
<u_dora_status>na</u_dora_status>
|
|
|
<u_early_morning_call>false</u_early_morning_call>
|
|
|
<u_environment>Production</u_environment>
|
|
|
<u_estimated_delivery_date/>
|
|
|
<u_external_parent_ref/>
|
|
|
<u_ibm_closed/>
|
|
|
<u_ibm_closed_by display_value=""/>
|
|
|
<u_ibm_created/>
|
|
|
<u_ibm_created_by/>
|
|
|
<u_ibm_opened/>
|
|
|
<u_ibm_opened_by display_value=""/>
|
|
|
<u_ibm_resolved/>
|
|
|
<u_ibm_resolved_by display_value=""/>
|
|
|
<u_ibm_sla_report>false</u_ibm_sla_report>
|
|
|
<u_ibm_sys_id/>
|
|
|
<u_ibm_updated/>
|
|
|
<u_ibm_updated_by/>
|
|
|
<u_ibm_updates/>
|
|
|
<u_incident_phase>4</u_incident_phase>
|
|
|
<u_intensive_care>false</u_intensive_care>
|
|
|
<u_it_service_offering display_value="DC Enabling DevOps">23dbaa7f470a55d093d20c92e36d43ad</u_it_service_offering>
|
|
|
<u_kba_used display_value=""/>
|
|
|
<u_knowledge_article display_value=""/>
|
|
|
<u_knowledge_candidate_reviewed>false</u_knowledge_candidate_reviewed>
|
|
|
<u_mail_received>false</u_mail_received>
|
|
|
<u_major>false</u_major>
|
|
|
<u_notify_by>None</u_notify_by>
|
|
|
<u_opened_by_group display_value=""/>
|
|
|
<u_personal_ci display_value=""/>
|
|
|
<u_phase_display>Incident Closure</u_phase_display>
|
|
|
<u_predictive_intelligence>false</u_predictive_intelligence>
|
|
|
<u_problem_candidate>false</u_problem_candidate>
|
|
|
<u_problem_candidate_reviewed>false</u_problem_candidate_reviewed>
|
|
|
<u_provider_service display_value=""/>
|
|
|
<u_read_only>false</u_read_only>
|
|
|
<u_related_tasks/>
|
|
|
<u_rff_rest_correlation/>
|
|
|
<u_rich_description/>
|
|
|
<u_rpt_closed_month>2024-04</u_rpt_closed_month>
|
|
|
<u_security_incident_category/>
|
|
|
<u_security_relevant>false</u_security_relevant>
|
|
|
<u_service display_value=""/>
|
|
|
<u_service_offering_status/>
|
|
|
<u_solution><![CDATA[<p>ALready logged <a href="https://aabsiampr.service-now.com/incident.do?sys_id=cfa054ccff5906d87178fde1e34fd9b6&sysparm_record_target=incident&sysparm_record_row=3&sysparm_record_rows=4&sysparm_record_list=assignment_group%3Ddc86d435db551304bd2c83305b9619f3%5EORassignment_group%3Db23017c91bcf999428485205604bcb85%5Eu_state_display%3DNew%5EORu_state_display%3DWork+in+progress%5EORu_state_display%3DOpen%5EORu_state_display%3DAwaiting+Vendor%5EORu_state_display%3DAwaiting+Customer%5EORstate%3D1%5EORstate%3D2%5EORu_state_display%3DUpdated%5EORu_state_display%3DActive%5EORDERBYDESCsys_created_on" rel="nofollow">SINC7215917</a> </p>]]></u_solution>
|
|
|
<u_solution_text>ALready logged SINC7215917 </u_solution_text>
|
|
|
<u_source_system>ABN AMRO</u_source_system>
|
|
|
<u_state_display>Closed</u_state_display>
|
|
|
<u_supplier_reference/>
|
|
|
<u_support_offering_status/>
|
|
|
<u_supporting_cif>false</u_supporting_cif>
|
|
|
<u_supporting_service display_value=""/>
|
|
|
<u_vendor_incident display_value=""/>
|
|
|
<u_vendor_reference/>
|
|
|
<u_visible_to_business_user>false</u_visible_to_business_user>
|
|
|
<universal_request display_value=""/>
|
|
|
<upon_approval>proceed</upon_approval>
|
|
|
<upon_reject>cancel</upon_reject>
|
|
|
<urgency>3</urgency>
|
|
|
<user_input/>
|
|
|
<variables/>
|
|
|
<watch_list/>
|
|
|
<wf_activity display_value=""/>
|
|
|
<work_end/>
|
|
|
<work_notes/>
|
|
|
<work_notes_list/>
|
|
|
<work_start/>
|
|
|
<x_caci_cisco_dna_360_analysis/>
|
|
|
<x_caci_cisco_dna_cisco_360_view/>
|
|
|
<x_caci_cisco_dna_cisco_dna_center_ip_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_comments/>
|
|
|
<x_caci_cisco_dna_cisco_dna_created>false</x_caci_cisco_dna_cisco_dna_created>
|
|
|
<x_caci_cisco_dna_cisco_dna_mac_address/>
|
|
|
<x_caci_cisco_dna_cisco_dna_suggested_actions_commands_output/>
|
|
|
<x_caci_cisco_dna_issue_category display_value=""/>
|
|
|
<x_caci_cisco_dna_network_userid/>
|
|
|
<x_caci_cisco_dna_suggested_actions/>
|
|
|
<x_caci_cisco_dna_u_string_1/>
|
|
|
<x_caci_cisco_dna_u_string_2/>
|
|
|
<x_splu2_splunk_ser_splunk_url/>
|
|
|
</incident>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>ef4158801b19ce9c58fd20e5604bcb27</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 13:08:44</sys_created_on>
|
|
|
<sys_id>05d985841bdd8614082fcb32604bcba6</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
ALready logged SINC7215917 </value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>ef4158801b19ce9c58fd20e5604bcb27</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 09:01:48</sys_created_on>
|
|
|
<sys_id>374198801b19ce9c58fd20e5604bcb6c</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>ef4158801b19ce9c58fd20e5604bcb27</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>BI0977</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 13:08:44</sys_created_on>
|
|
|
<sys_id>99d985841bdd8614082fcb32604bcbd7</sys_id>
|
|
|
<value>Solution is provided:
|
|
|
ALready logged SINC7215917 </value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>ef4158801b19ce9c58fd20e5604bcb27</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 09:01:47</sys_created_on>
|
|
|
<sys_id>a74158801b19ce9c58fd20e5604bcbc1</sys_id>
|
|
|
<value>Critical alert [Alert1529741] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(13) - - ] of type [Network] from data source [netcool].</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>ef4158801b19ce9c58fd20e5604bcb27</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 09:01:47</sys_created_on>
|
|
|
<sys_id>ab4158801b19ce9c58fd20e5604bcbc0</sys_id>
|
|
|
<value>Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule.</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>work_notes</element>
|
|
|
<element_id>ef4158801b19ce9c58fd20e5604bcb27</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-03-27 13:08:52</sys_created_on>
|
|
|
<sys_id>c7d98d801b9546dc58fd20e5604bcb70</sys_id>
|
|
|
<value>Event received with the following additional info:
|
|
|
{
|
|
|
"affected_ci" : "",
|
|
|
"operator_significant" : "false",
|
|
|
"reason_code" : "MON.I.FIB.00001"
|
|
|
}</value>
|
|
|
</sys_journal_field>
|
|
|
<sys_journal_field action="INSERT_OR_UPDATE">
|
|
|
<element>comments</element>
|
|
|
<element_id>ef4158801b19ce9c58fd20e5604bcb27</element_id>
|
|
|
<name>incident</name>
|
|
|
<sys_created_by>system</sys_created_by>
|
|
|
<sys_created_on>2024-04-03 14:01:35</sys_created_on>
|
|
|
<sys_id>eb091d5697d58ad4cbf17bc6f053afe5</sys_id>
|
|
|
<value>Incident automatically closed after 7 days in the Resolved state.</value>
|
|
|
</sys_journal_field>
|
|
|
</unload>
|
