diff --git a/FiberGuardian_Summary.md b/FiberGuardian_Summary.md index 7954dd5..f5afcae 100644 --- a/FiberGuardian_Summary.md +++ b/FiberGuardian_Summary.md @@ -77,6 +77,52 @@ Traps use the **ALM** trap OID branch: `iso.org.dod.internet.private.enterprises - **@Severity 5** → `MON.I.FIB.00001` (link/fiber-related: threshold, link budget, root link fault). - **@Severity 4** → `MON.I.FIB.00002` (system/equipment: internal error, reboot, bad sys stat, monitoring process, auth, hardware, temperature, voltage, fan, etc.). +### Reason code by trap (info from the trap → reason code) + +The reason code is **derived from the trap type** (the trap OID / `snmpTrapOID` that comes in the trap). Netcool does not read a “reason code” varbind; it maps each trap OID to a fixed reason code. Use this table when enriching events (e.g. set reason code in event/incident info from `snmpTrapOID`). + +| Trap OID (suffix) | Trap name | Reason code | +|-------------------|-----------|-------------| +| **ALM (1.14.0.X)** | | | +| .14.0.11 | alarmThresCrossedFast | MON.I.FIB.00001 | +| .14.0.12 | alarmThresCrossedMedium | MON.I.FIB.00001 | +| .14.0.13 | alarmThresCrossedSlow | MON.I.FIB.00001 | +| .14.0.14 | alarmLinkBudgetExceeded | MON.I.FIB.00001 | +| .14.0.15 | alarmLinkBudgetNearlyExceeded | MON.I.FIB.00001 | +| .14.0.45 | transientInternalError | MON.I.FIB.00002 | +| .14.0.46 | alarmRebootRunning | MON.I.FIB.00002 | +| .14.0.48 | alarmBadSysStat | MON.I.FIB.00002 | +| .14.0.50 | alarmMonProcNotRunning | MON.I.FIB.00002 | +| .14.0.60 | alarmEmailNotifyLinkBudgetExceeded | MON.I.FIB.00001 | +| .14.0.63 | authenticationNotificationSummary | MON.I.FIB.00002 | +| .14.0.68 | alarmRootLinkFault | MON.I.FIB.00001 | +| **SCALM (1.15.0.X)** | | | +| .15.0.11 | alarmThresCrossedFast | MON.I.FIB.00001 | +| .15.0.12 | alarmThresCrossedMedium | MON.I.FIB.00001 | +| .15.0.13 | alarmThresCrossedSlow | MON.I.FIB.00001 | +| .15.0.14 | alarmLinkBudgetExceeded | MON.I.FIB.00001 | +| .15.0.15 | alarmLinkBudgetNearlyExceeded | MON.I.FIB.00001 | +| .15.0.50 | alarmMonProcNotRunning | MON.I.FIB.00002 | +| .15.0.102 | alarmAinsState | MON.I.FIB.00002 | +| .15.0.103 | alarmRemoved | MON.I.FIB.00002 | +| .15.0.104 | alarmHwFailure | MON.I.FIB.00002 | +| .15.0.107 | alarmDatabaseFailure | MON.I.FIB.00002 | +| .15.0.110 | alarmHwDegrade | MON.I.FIB.00002 | +| .15.0.111 | alarmHwFailure | MON.I.FIB.00002 | +| .15.0.112 | alarmLinkDown | MON.I.FIB.00002 | +| .15.0.121 | transientSwResetReload | MON.I.FIB.00002 | +| .15.0.122 | alarmTemperatureTooHigh | MON.I.FIB.00002 | +| .15.0.123 | transientBootUpFailed | MON.I.FIB.00002 | +| .15.0.124 | transientBootUpCompleted | MON.I.FIB.00002 | +| .15.0.125 | transientBootUpStarted | MON.I.FIB.00002 | +| .15.0.128 | alarmVoltageOutOfRange | MON.I.FIB.00002 | +| .15.0.129 | alarmMultipleFanFailure | MON.I.FIB.00002 | +| .15.0.130 | alarmCurrentTooHigh | MON.I.FIB.00002 | +| .15.0.131 | alarmInputVoltageFailure | MON.I.FIB.00002 | +| .15.0.303 | authenticationNotificationSummary | MON.I.FIB.00002 | + +**Note:** Trap OID in the trap is usually `1.3.6.1.4.1.2544.1.14.0.X` (ALM) or `1.3.6.1.4.1.2544.1.15.0.X` (SCALM). Netcool matches `.14.6.X` / `.15.6.X` (same trap number X). Traps not listed (e.g. .14.0.62 authenticationNotification) are not handled in the Netcool rules and are discarded; if you handle them elsewhere, you can assign e.g. **MON.I.FIB.00002** for authenticationNotification to align with auth summary. + ### Trap branches implemented (by OID suffix) **ALM branch (2544.1.14.6.X) – monitor-unit style (portAidString, portName, alarmSeverity):** @@ -279,6 +325,33 @@ message_key = {entityName}|{snmpTrapOID}|{eventLogIndex}|{resource} - **Deduplicate duplicate receptions:** Same key → update existing event instead of creating a new one. - **Implement in event rules:** In ServiceNow (or the probe), compute this string from `additional_info` / varbinds and set **message_key** so that event management can deduplicate and correlate correctly. +### Netcool incidents: how this aligns with real incidents + +Imported incidents from Netcool (e.g. `incident (business_service.name=FIBER MONITORING NLNL).xml`) show the following: + +**What Netcool sends into ServiceNow (per incident):** + +- **Node / CI:** Hostname of the trap sender after the Netcool rule (e.g. **INFRAMON-CCAN**, **INFRAMON-N**, **INFRAMON-Z**) — from `@Node` after stripping `.nl.eu.abnamro.com`. +- **Summary / short_description:** The Netcool `@Summary` format, e.g. + `:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL` +- **Alert ID:** Netcool’s own identifier (e.g. **Alert1778303**, **Alert1621700**). One incident corresponds to one Netcool Alert; close_notes reference “Closed the task associated with alert: Alert1778303”. +- **Reason code:** `MON.I.FIB.00001` / `MON.I.FIB.00002` (from the Fiber Guardian rules). +- **Trap type name:** alarmThresCrossedFast, alarmThresCrossedSlow, alarmLinkBudgetExceeded, etc. (from the rule branch). +- **portAidString / portName:** Resource (e.g. MCH-1-10, “Duct 1-miniduct 3 Bruin”). +- **No event log index** is present in the incident — Netcool does not forward that to ServiceNow; it uses its own Alert ID for correlation. + +**Conclusion:** + +1. **Event (em_event) message_key** — The key **entityName|snmpTrapOID|eventLogIndex** is for **raw trap events**. It uses data that exists in the trap varbinds (and in your test trap). It is the right key for deduplicating **incoming traps** at the event layer. Netcool incidents don’t contain event log index because Netcool correlates by Alert ID internally; that doesn’t change the validity of the message_key for events built from raw traps. +2. **Incident-level correlation** — For **creating or updating incidents** from events (so that “same alarm on same port” maps to one incident), the Netcool data shows the effective uniqueness is **Node + trap type + port (portAidString)**. So a good **incident correlation key** when you don’t have Netcool Alert ID is: + ```text + incident_correlation_key = {Node}|{trapTypeName}|{portAidString} + ``` + Example: `aab_inframon-ccan|alarmThresCrossedFast|MCH-1-10`. That matches how each Netcool incident is effectively “one alert per node + alarm type + port.” For traps without a port (e.g. authenticationNotification), use Node and trap type only. +3. **Mapping entity to Node** — In traps, “entity” is often the unit name (e.g. MCH-1-1) from the event log varbind; in incidents, “Node” is the hostname (e.g. INFRAMON-CCAN). They can differ (one device may host multiple units). When building incident correlation from raw traps, use the **trap source hostname** (or resolved CI) as Node, and keep **entityName** from the varbind for context in the event; the incident key should use the same Node concept as Netcool (sending host) plus trap type and port when present. + +So: the **message_key** we defined is appropriate for **events**; for **incidents**, use **Node|trapTypeName|portAidString** (with port omitted when not applicable) to mirror Netcool’s one-incident-per-alert-per-port behavior. + --- ## 5. Cross-reference: ServiceNow vs Netcool vs MIB diff --git a/incident (business_service.name=FIBER MONITORING NLNL).xml b/incident (business_service.name=FIBER MONITORING NLNL).xml new file mode 100644 index 0000000..6bfcd18 --- /dev/null +++ b/incident (business_service.name=FIBER MONITORING NLNL).xml @@ -0,0 +1,4091 @@ + + + +false + + +not requested + + +daf5f4fd0f23824050467f5ce1050ec0 +dc86d435db551304bd2c83305b9619f3 +1970-01-01 08:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +28800 +1970-01-02 00:53:01 +89581 +daf5f4fd0f23824050467f5ce1050ec0 +question + + +0 +Solved by Customer Instruction + +2024-11-26 17:00:10 + +085a3b75dbaa93c09b4e9ea9db9619b2 + + +ba69a3bf6f19710034d40d55eb3ee431 +email + + + + + +Because of a network change, the IP address from our ADVA changed, OLD:10.49.10.12 NEW:10.82.8.55 Please change this in the Netcool systems + + +0 + + + +3 +7 +false + +true +1 +SINC7867022 +2024-11-18 15:07:25 +daf5f4fd0f23824050467f5ce1050ec0 + + + + + +4 + +0 + +0 + + +2024-11-19 16:00:26 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +Change Netcool receive ADVA trap address + + + + +7 + +incident +DA1923 +2024-11-18 15:14:44 +global +/ +2c3c30cc3b061a10e55ba42a85e45a1e +9 +system +2024-11-26 17:00:10 +SINC7867022 + + +false + + + + + + +Procedural error + + + + + + +false +daf5f4fd0f23824050467f5ce1050ec0 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +Email + + +Incident Closure +false +false +false + +false + + +Because of a network change, the IP address from our ADVA changed, OLD:10.49.10.12   NEW:10.82.8.55  Please change this in the Netcool systems

]]> +2024-11 + +false + + +19-11-2024 15:54:27 - Dariusz Gawron - Solution provided by Incident task SITASK0236438:
We have 4 devices setup
aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17
aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12
aab_inframon-n inframon-n.nl.eu.abnamro.com 10.23.238.12
aab_inframon-z inframon-z.nl.eu.abnamro.com 10.49.12.12

Only correct IP from above list
aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17

Other IPs and FQDN are no longer valid.

Updating IP address as per sitask:
aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 --> 10.82.8.55

Please confirm later If there are only 2 active devices sending traps at the moment.

]]> +19-11-2024 15:54:27 - Dariusz Gawron - Solution provided by Incident task SITASK0236438:We have 4 devices setup aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 aab_inframon-n inframon-n.nl.eu.abnamro.com 10.23.238.12 aab_inframon-z inframon-z.nl.eu.abnamro.com 10.49.12.12 Only correct IP from above list aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 Other IPs and FQDN are no longer valid. Updating IP address as per sitask: aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 --> 10.82.8.55 Please confirm later If there are only 2 active devices sending traps at the moment. +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +work_notes +2c3c30cc3b061a10e55ba42a85e45a1e +incident +BI0977 +2024-11-19 06:27:54 +14eecc10838e9a149c88fbf16daad3d1 +New incident task with the number SITASK0236438 has been created + Assignment group changed to: SI&O IBM Monitoring Tooling + + +work_notes +2c3c30cc3b061a10e55ba42a85e45a1e +incident +C48847 +2024-11-19 14:54:04 +3ab24a58c3c2129403687b1ad00131ca +Incident task SITASK0236438 has been updated with the following updates: + Work notes: Attachment added: 19-11-2024 15:54:04.png by Dariusz Gawron on 19-11-2024 15:54:04 + + +comments +2c3c30cc3b061a10e55ba42a85e45a1e +incident +BI0977 +2024-11-19 16:00:26 +4fe1925c830a92549c88fbf16daad386 +Solution is provided: +19-11-2024 15:54:27 - Dariusz Gawron - Solution provided by Incident task SITASK0236438:We have 4 devices setup aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 aab_inframon-n inframon-n.nl.eu.abnamro.com 10.23.238.12 aab_inframon-z inframon-z.nl.eu.abnamro.com 10.49.12.12 Only correct IP from above list aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 Other IPs and FQDN are no longer valid. Updating IP address as per sitask: aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 --> 10.82.8.55 Please confirm later If there are only 2 active devices sending traps at the moment. + + +work_notes +2c3c30cc3b061a10e55ba42a85e45a1e +incident +C48847 +2024-11-19 14:54:27 +90d2c298c3c2129403687b1ad00131b6 +Incident task SITASK0236438 has been updated with the following updates: + State changed from: Active to Closed + Solution: We have 4 devices setup +aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 +aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 +aab_inframon-n inframon-n.nl.eu.abnamro.com 10.23.238.12 +aab_inframon-z inframon-z.nl.eu.abnamro.com 10.49.12.12 + +Only correct IP from above list +aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 + +Other IPs and FQDN are no longer valid. + +Updating IP address as per sitask: +aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 --> 10.82.8.55 + +Please confirm later If there are only 2 active devices sending traps at the moment. + Work notes: We have 4 devices setup +aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 +aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 +aab_inframon-n inframon-n.nl.eu.abnamro.com 10.23.238.12 +aab_inframon-z inframon-z.nl.eu.abnamro.com 10.49.12.12 + +Only correct IP from above list +aab_inframon-ccan inframon-ccan.nl.eu.abnamro.com 10.23.239.17 + +Other IPs and FQDN are no longer valid. + +Updating IP address as per sitask: +aab_inframon-ccaz inframon-ccaz.nl.eu.abnamro.com 10.49.10.12 --> 10.82.8.55 + +Please confirm later If there are only 2 active devices sending traps at the moment. + + +work_notes +2c3c30cc3b061a10e55ba42a85e45a1e +incident +C48847 +2024-11-19 14:53:41 +99a28e18c3c2129403687b1ad001319b +Incident task SITASK0236438 has been updated with the following updates: + Work notes: Attachment added: 19-11-2024 15:53:41.png by Dariusz Gawron on 19-11-2024 15:53:41 + + +comments +2c3c30cc3b061a10e55ba42a85e45a1e +incident +system +2024-11-26 17:00:10 +9eb22aa64786d2500d62df27e26d43f1 +Incident automatically closed after 7 days in the Resolved state. + + +work_notes +2c3c30cc3b061a10e55ba42a85e45a1e +incident +C48847 +2024-11-19 14:53:56 +bcb24658c3c2129403687b1ad00131ef +Incident task SITASK0236438 has been updated with the following updates: + Work notes: Attachment added: 19-11-2024 15:53:55.png by Dariusz Gawron on 19-11-2024 15:53:55 + + +false + + +not requested + + +daf5f4fd0f23824050467f5ce1050ec0 +dc86d435db551304bd2c83305b9619f3 +1970-01-01 00:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +0 +1970-01-01 06:40:28 +24028 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1778303 +2024-07-18 14:00:07 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1778303] . Created on Node: [INFRAMON-CCAN]of type [Network] from data source [netcool]. + + +0 + + + +3 +7 +false + +true +1 +SINC7524160 +2024-07-11 07:06:00 +system + + + + + +4 + +1 + +0 + + +2024-07-11 13:46:28 +858474bd0f23824050467f5ce1050eab + + + +3 +:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-07-11 07:06:00 +global +/ +195f69ca835b8e1833329a10feaad341 +6 +system +2024-07-18 14:00:07 +SINC7524160 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Unknown + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + +Event generated based upon an alert message without a valid affected CI
:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1778303] . Created on Node: [INFRAMON-CCAN]of type [Network] from data source [netcool].

]]> +2024-07 + +false + + +
NO issues

]]> +NO issues +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +work_notes +195f69ca835b8e1833329a10feaad341 +incident +system +2024-07-11 07:06:01 +195fe9ca835b8e1833329a10feaad34e +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +comments +195f69ca835b8e1833329a10feaad341 +incident +system +2024-07-18 14:00:07 +23319b1483e38a1433329a10feaad3f0 +Incident automatically closed after 7 days in the Resolved state. + + +work_notes +195f69ca835b8e1833329a10feaad341 +incident +system +2024-07-11 13:46:39 +4a0b0f4e1bd38e18082fcb32604bcbdf +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +work_notes +195f69ca835b8e1833329a10feaad341 +incident +C52645 +2024-07-11 08:23:53 +4a21068633db8ed47414d699ed5c7bf2 +hello team, please check + + +comments +195f69ca835b8e1833329a10feaad341 +incident +BO9846 +2024-07-11 13:46:28 +63fa030a339346187414d699ed5c7b4a +Solution is provided: +NO issues + + +comments +195f69ca835b8e1833329a10feaad341 +incident +system +2024-07-11 07:06:01 +dd5fe9ca835b8e1833329a10feaad34e +Critical alert [Alert1778303] . Created on Node: [INFRAMON-CCAN] . Metric name is [Generic(6) Specific(11) - - ] of type [Network] from data source [netcool]. + + +false + + +not requested + + +bbf4f8bd0f23824050467f5ce1050efe +dc86d435db551304bd2c83305b9619f3 +1970-01-01 08:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +28800 +1970-01-01 22:43:07 +81787 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1702076 +2024-06-14 12:01:36 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1702076] . Created on Node: [INFRAMON-CCAN]of type [Network] from data source [netcool]. + + +0 + + + +3 +7 +false + +true +1 +SINC7420726 +2024-06-06 12:19:40 +system + + + + + +4 + +1 + +0 + + +2024-06-07 11:02:47 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-06-06 12:19:40 +global +/ +a67762f6c3ae4edcfd88f0f9d001319a +10 +system +2024-06-14 12:01:36 +SINC7420726 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Unknown + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + +Event generated based upon an alert message without a valid affected CI
:MON.I.FIB.00001: - aab_inframon-ccan: alarmThresCrossedFast: portAidString = MCH-1-10, portName = Duct 1-miniduct 3 Bruin, alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1702076] . Created on Node: [INFRAMON-CCAN]of type [Network] from data source [netcool].

]]> +2024-06 + +false + + +07-06-2024 13:01:14 - Kees van de Bilt - Solution provided by Incident task SITASK0195609:
all green no issues on both CCA's

]]> +07-06-2024 13:01:14 - Kees van de Bilt - Solution provided by Incident task SITASK0195609:all green no issues on both CCA&#39;s +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +comments +a67762f6c3ae4edcfd88f0f9d001319a +incident +BI0977 +2024-06-07 11:02:47 +0e7fdfc733eaca107414d699ed5c7b8c +Solution is provided: +07-06-2024 13:01:14 - Kees van de Bilt - Solution provided by Incident task SITASK0195609:all green no issues on both CCA's + + +work_notes +a67762f6c3ae4edcfd88f0f9d001319a +incident +BI0977 +2024-06-07 11:01:14 +2f1f5f8333eaca107414d699ed5c7b67 +Incident task SITASK0195609 has been updated with the following updates: + State changed from: Active to Closed + Solution: all green no issues on both CCA's + Work notes: all green no issues on both CCA's + + +work_notes +a67762f6c3ae4edcfd88f0f9d001319a +incident +BI0977 +2024-06-07 10:57:59 +3b5edb4733aaca107414d699ed5c7bea +New incident task with the number SITASK0195609 has been created + Assignment group changed to: Network On Premise + + +work_notes +a67762f6c3ae4edcfd88f0f9d001319a +incident +system +2024-06-07 11:02:47 +5a7f1b438366ca5033329a10feaad3d5 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +comments +a67762f6c3ae4edcfd88f0f9d001319a +incident +system +2024-06-06 12:19:40 +6e7762f6c3ae4edcfd88f0f9d00131e3 +Critical alert [Alert1702076] . Created on Node: [INFRAMON-CCAN] . Metric name is [Generic(6) Specific(11) - - ] of type [Network] from data source [netcool]. + + +work_notes +a67762f6c3ae4edcfd88f0f9d001319a +incident +system +2024-06-06 12:19:40 +a67762f6c3ae4edcfd88f0f9d00131e3 +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +comments +a67762f6c3ae4edcfd88f0f9d001319a +incident +system +2024-06-14 12:01:36 +b70073d51b724a94a81c628ce54bcbcb +Incident automatically closed after 7 days in the Resolved state. + + +comments +a67762f6c3ae4edcfd88f0f9d001319a +incident +BI0977 +2024-06-07 11:02:47 +ca7f5fc733eaca107414d699ed5c7ba8 +Solution is provided: +07-06-2024 13:01:14 - Kees van de Bilt - Solution provided by Incident task SITASK0195609:all green no issues on both CCA's + + +work_notes +a67762f6c3ae4edcfd88f0f9d001319a +incident +C52645 +2024-06-07 08:51:42 +f171078f1ba24a10a81c628ce54bcb82 +hi team, please check + + +work_notes +a67762f6c3ae4edcfd88f0f9d001319a +incident +system +2024-06-06 12:19:40 +fa77a2f6c3ae4edcfd88f0f9d001311d +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +false + + +not requested + + +bbf4f8bd0f23824050467f5ce1050efe +dc86d435db551304bd2c83305b9619f3 +1970-01-01 08:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +28800 +1970-01-02 05:21:56 +105716 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1621700 +2024-05-15 12:01:09 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621700] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool]. + + +0 + + + +3 +7 +false + +true +1 +SINC7320204 +2024-05-07 06:17:48 +system + + + + + +4 + +1 + +0 + + +2024-05-08 11:39:44 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-05-07 06:17:48 +global +/ +d5f4be8dc346865033a17df4e4013104 +8 +system +2024-05-15 12:01:09 +SINC7320204 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Provider error + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + +Event generated based upon an alert message without a valid affected CI
:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621700] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].

]]> +2024-05 + +false + + +Known issue from provider

]]> +Known issue from provider +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +comments +d5f4be8dc346865033a17df4e4013104 +incident +system +2024-05-07 06:17:48 +11f4be8dc346865033a17df4e401318c +Critical alert [Alert1621700] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(13) - - ] of type [Network] from data source [netcool]. + + +work_notes +d5f4be8dc346865033a17df4e4013104 +incident +C52645 +2024-05-08 11:34:03 +27e6416547c68e900d62df27e26d4354 +Hi team, please check incident + + +comments +d5f4be8dc346865033a17df4e4013104 +incident +BI0977 +2024-05-08 11:39:44 +3a380529478a8e900d62df27e26d4304 +Solution is provided: +Known issue from provider + + +work_notes +d5f4be8dc346865033a17df4e4013104 +incident +system +2024-05-07 06:17:48 +59f4be8dc346865033a17df4e401318b +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +work_notes +d5f4be8dc346865033a17df4e4013104 +incident +system +2024-05-08 11:39:56 +b5484d2deb86ce9098cef85ebad0cd6e +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +comments +d5f4be8dc346865033a17df4e4013104 +incident +BI0977 +2024-05-08 11:39:44 +b6380529478a8e900d62df27e26d430f +Solution is provided: +Known issue from provider + + +work_notes +d5f4be8dc346865033a17df4e4013104 +incident +system +2024-05-07 06:17:48 +e9f4fe8dc346865033a17df4e4013103 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +comments +d5f4be8dc346865033a17df4e4013104 +incident +system +2024-05-15 12:01:09 +f4405173c38a8ad450cf57aeb0013133 +Incident automatically closed after 7 days in the Resolved state. + + +false + + +not requested + + +bbf4f8bd0f23824050467f5ce1050efe +dc86d435db551304bd2c83305b9619f3 +1970-01-01 08:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +28800 +1970-01-02 03:05:32 +97532 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1622063 +2024-05-15 12:01:08 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622063] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool]. + + +0 + + + +3 +7 +false + +true +1 +SINC7320818 +2024-05-07 08:32:46 +system + + + + + +4 + +1 + +0 + + +2024-05-08 11:38:18 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-05-07 08:32:46 +global +/ +d2d35385eb0a4a506055f5b9bad0cd5e +8 +system +2024-05-15 12:01:08 +SINC7320818 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Provider error + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + +Event generated based upon an alert message without a valid affected CI
:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622063] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].

]]> +2024-05 + +false + + +Known issue from provider

]]> +Known issue from provider +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +comments +d2d35385eb0a4a506055f5b9bad0cd5e +incident +system +2024-05-07 08:32:46 +12d39385eb0a4a506055f5b9bad0cd24 +Critical alert [Alert1622063] . Created on CI: [INFRAMON-Z] . Metric name is [Generic(6) Specific(13) - - ] of type [Network] from data source [netcool]. + + +work_notes +d2d35385eb0a4a506055f5b9bad0cd5e +incident +system +2024-05-07 08:32:46 +5ad39385eb0a4a506055f5b9bad0cd23 +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +work_notes +d2d35385eb0a4a506055f5b9bad0cd5e +incident +system +2024-05-08 11:38:25 +7be70da187ce4e90c9b763573cbb35ad +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +comments +d2d35385eb0a4a506055f5b9bad0cd5e +incident +BI0977 +2024-05-08 11:38:18 +8ee741e9474a8e900d62df27e26d437f +Solution is provided: +Known issue from provider + + +comments +d2d35385eb0a4a506055f5b9bad0cd5e +incident +BI0977 +2024-05-08 11:38:19 +8ee781e9474a8e900d62df27e26d43ff +Solution is provided: +Known issue from provider + + +work_notes +d2d35385eb0a4a506055f5b9bad0cd5e +incident +system +2024-05-07 08:32:47 +aed39385eb0a4a506055f5b9bad0cd9b +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +work_notes +d2d35385eb0a4a506055f5b9bad0cd5e +incident +C52645 +2024-05-08 11:37:52 +afc709e5474a8e900d62df27e26d4338 +hi team, please check incident + + +comments +d2d35385eb0a4a506055f5b9bad0cd5e +incident +system +2024-05-15 12:01:08 +f8401173c38a8ad450cf57aeb0013171 +Incident automatically closed after 7 days in the Resolved state. + + +false + + +not requested + + +bbf4f8bd0f23824050467f5ce1050efe +dc86d435db551304bd2c83305b9619f3 +1970-01-01 08:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +28800 +1970-01-02 05:22:16 +105736 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1621698 +2024-05-15 12:01:06 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621698] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool]. + + +0 + + + +3 +7 +false + +true +1 +SINC7320203 +2024-05-07 06:17:47 +system + + + + + +4 + +1 + +0 + + +2024-05-08 11:40:03 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-05-07 06:17:47 +global +/ +c9f4fa8dc346865033a17df4e4013179 +8 +system +2024-05-15 12:01:06 +SINC7320203 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Provider error + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + +Event generated based upon an alert message without a valid affected CI
:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621698] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].

]]> +2024-05 + +false + + +Known issue from provider

]]> +Known issue from provider +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +comments +c9f4fa8dc346865033a17df4e4013179 +incident +system +2024-05-07 06:17:47 +09f47e8dc346865033a17df4e401315f +Critical alert [Alert1621698] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(12) - - ] of type [Network] from data source [netcool]. + + +comments +c9f4fa8dc346865033a17df4e4013179 +incident +system +2024-05-15 12:01:06 +10409d33c38a8ad450cf57aeb0013134 +Incident automatically closed after 7 days in the Resolved state. + + +comments +c9f4fa8dc346865033a17df4e4013179 +incident +BI0977 +2024-05-08 11:40:03 +6f480d69478a8e900d62df27e26d43f5 +Solution is provided: +Known issue from provider + + +work_notes +c9f4fa8dc346865033a17df4e4013179 +incident +system +2024-05-08 11:40:09 +8d58c9a9c3ca0e9033a17df4e4013104 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +work_notes +c9f4fa8dc346865033a17df4e4013179 +incident +system +2024-05-07 06:17:47 +91f47e8dc346865033a17df4e40131d9 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +work_notes +c9f4fa8dc346865033a17df4e4013179 +incident +system +2024-05-07 06:17:47 +cdf47e8dc346865033a17df4e401315e +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +comments +c9f4fa8dc346865033a17df4e4013179 +incident +BI0977 +2024-05-08 11:40:03 +eb480d69478a8e900d62df27e26d4355 +Solution is provided: +Known issue from provider + + +work_notes +c9f4fa8dc346865033a17df4e4013179 +incident +C52645 +2024-05-08 11:33:19 +f4c60d6d47868e900d62df27e26d43c8 +hi team, please check incident + + +false + + +not requested + + +bbf4f8bd0f23824050467f5ce1050efe +dc86d435db551304bd2c83305b9619f3 +1970-01-01 08:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +28800 +1970-01-02 05:21:03 +105663 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1621703 +2024-05-15 12:01:01 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-n: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621703] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool]. + + +0 + + + +2 +7 +false + +true +1 +SINC7320207 +2024-05-07 06:18:22 +system + + + + + +3 + +1 + +0 + + +2024-05-08 11:39:25 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-n: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-05-07 06:18:22 +global +/ +b915b209470a8a502d86d579e16d438a +8 +system +2024-05-15 12:01:01 +SINC7320207 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Provider error + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + +Event generated based upon an alert message without a valid affected CI
:MON.I.FIB.00001: - aab_inframon-n: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621703] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].

]]> +2024-05 + +false + + +Known issue from provider

]]> +Known issue from provider +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +work_notes +b915b209470a8a502d86d579e16d438a +incident +C52645 +2024-05-08 11:35:02 +0e2709ad47c68e900d62df27e26d4388 +hi team, please check incident + + +comments +b915b209470a8a502d86d579e16d438a +incident +BI0977 +2024-05-08 11:39:25 +16284d25478a8e900d62df27e26d4366 +Solution is provided: +Known issue from provider + + +comments +b915b209470a8a502d86d579e16d438a +incident +BI0977 +2024-05-08 11:39:26 +1a288d25478a8e900d62df27e26d4312 +Solution is provided: +Known issue from provider + + +work_notes +b915b209470a8a502d86d579e16d438a +incident +system +2024-05-08 11:39:30 +27288da5478a8e900d62df27e26d43f9 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +comments +b915b209470a8a502d86d579e16d438a +incident +system +2024-05-07 06:18:22 +f515b609470a8a502d86d579e16d4317 +Critical alert [Alert1621703] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(14) - - ] of type [Network] from data source [netcool]. + + +comments +b915b209470a8a502d86d579e16d438a +incident +system +2024-05-15 12:01:01 +f6301933c38a8ad450cf57aeb0013136 +Incident automatically closed after 7 days in the Resolved state. + + +work_notes +b915b209470a8a502d86d579e16d438a +incident +system +2024-05-07 06:18:22 +f915b609470a8a502d86d579e16d4316 +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +work_notes +b915b209470a8a502d86d579e16d438a +incident +system +2024-05-07 06:18:22 +fd15b609470a8a502d86d579e16d4391 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +false + + +not requested + + +bbf4f8bd0f23824050467f5ce1050efe +dc86d435db551304bd2c83305b9619f3 +1970-01-01 08:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +28800 +1970-01-02 03:06:29 +97589 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1622060 +2024-05-15 12:00:26 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622060] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool]. + + +0 + + + +3 +7 +false + +true +1 +SINC7320815 +2024-05-07 08:32:36 +system + + + + + +4 + +1 + +0 + + +2024-05-08 11:39:05 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-05-07 08:32:36 +global +/ +4cd313c1c382ca5050cf57aeb00131b8 +8 +system +2024-05-15 12:00:26 +SINC7320815 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Provider error + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + +Event generated based upon an alert message without a valid affected CI
:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622060] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].

]]> +2024-05 + +false + + +Known issue from provider

]]> +Known issue from provider +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +comments +4cd313c1c382ca5050cf57aeb00131b8 +incident +system +2024-05-07 08:32:36 +08d317c1c382ca5050cf57aeb0013114 +Critical alert [Alert1622060] . Created on CI: [INFRAMON-Z] . Metric name is [Generic(6) Specific(11) - - ] of type [Network] from data source [netcool]. + + +work_notes +4cd313c1c382ca5050cf57aeb00131b8 +incident +system +2024-05-07 08:32:36 +0cd317c1c382ca5050cf57aeb0013113 +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +work_notes +4cd313c1c382ca5050cf57aeb00131b8 +incident +C52645 +2024-05-08 11:35:46 +7c57c1a5470a8e900d62df27e26d43d6 +hi team, please check incident + + +comments +4cd313c1c382ca5050cf57aeb00131b8 +incident +BI0977 +2024-05-08 11:39:05 +99188161478a8e900d62df27e26d4343 +Solution is provided: +Known issue from provider + + +comments +4cd313c1c382ca5050cf57aeb00131b8 +incident +BI0977 +2024-05-08 11:39:05 +99188161478a8e900d62df27e26d43fc +Solution is provided: +Known issue from provider + + +comments +4cd313c1c382ca5050cf57aeb00131b8 +incident +system +2024-05-15 12:00:26 +9e109dbbc34a8ad450cf57aeb0013197 +Incident automatically closed after 7 days in the Resolved state. + + +work_notes +4cd313c1c382ca5050cf57aeb00131b8 +incident +system +2024-05-08 11:39:05 +ad184de5c3ca0e9033a17df4e40131d2 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +work_notes +4cd313c1c382ca5050cf57aeb00131b8 +incident +system +2024-05-07 08:32:37 +c0d317c1c382ca5050cf57aeb00131a8 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +false + + +not requested + + +bbf4f8bd0f23824050467f5ce1050efe +dc86d435db551304bd2c83305b9619f3 +1970-01-01 08:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +28800 +1970-01-02 03:05:09 +97509 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1622062 +2024-05-15 12:00:24 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-z: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622062] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool]. + + +0 + + + +3 +7 +false + +true +1 +SINC7320816 +2024-05-07 08:32:45 +system + + + + + +4 + +1 + +0 + + +2024-05-08 11:37:54 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-z: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-05-07 08:32:45 +global +/ +46d39f45eb0a4a506055f5b9bad0cd2c +8 +system +2024-05-15 12:00:24 +SINC7320816 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Provider error + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + +Event generated based upon an alert message without a valid affected CI
:MON.I.FIB.00001: - aab_inframon-z: alarmLinkBudgetExceeded: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622062] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].

]]> +2024-05 + +false + + +Known issue from provider

]]> +Known issue from provider +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +work_notes +46d39f45eb0a4a506055f5b9bad0cd2c +incident +system +2024-05-07 08:32:45 +02d31385eb0a4a506055f5b9bad0cdcb +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +comments +46d39f45eb0a4a506055f5b9bad0cd2c +incident +BI0977 +2024-05-08 11:37:55 +0cd70de5474a8e900d62df27e26d4383 +Solution is provided: +Known issue from provider + + +comments +46d39f45eb0a4a506055f5b9bad0cd2c +incident +BI0977 +2024-05-08 11:37:55 +44d70de5474a8e900d62df27e26d436c +Solution is provided: +Known issue from provider + + +work_notes +46d39f45eb0a4a506055f5b9bad0cd2c +incident +system +2024-05-07 08:32:46 +56d35385eb0a4a506055f5b9bad0cd83 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +work_notes +46d39f45eb0a4a506055f5b9bad0cd2c +incident +system +2024-05-08 11:38:00 +69d7c16187ce4e90c9b763573cbb35f9 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +work_notes +46d39f45eb0a4a506055f5b9bad0cd2c +incident +C52645 +2024-05-08 11:36:35 +7c8789ad470a8e900d62df27e26d4310 +hi team, please check incident + + +comments +46d39f45eb0a4a506055f5b9bad0cd2c +incident +system +2024-05-07 08:32:45 +c6d31385eb0a4a506055f5b9bad0cdcb +Critical alert [Alert1622062] . Created on CI: [INFRAMON-Z] . Metric name is [Generic(6) Specific(14) - - ] of type [Network] from data source [netcool]. + + +comments +46d39f45eb0a4a506055f5b9bad0cd2c +incident +system +2024-05-15 12:00:24 +f910d9bbc34a8ad450cf57aeb00131cb +Incident automatically closed after 7 days in the Resolved state. + + +false + + +not requested + + +bbf4f8bd0f23824050467f5ce1050efe +dc86d435db551304bd2c83305b9619f3 +1970-01-01 08:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +28800 +1970-01-02 05:19:19 +105559 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1621699 +2024-05-15 12:00:23 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621699] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool]. + + +0 + + + +3 +7 +false + +true +1 +SINC7320202 +2024-05-07 06:17:47 +system + + + + + +4 + +1 + +0 + + +2024-05-08 11:37:06 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-05-07 06:17:47 +global +/ +45f43e8dc346865033a17df4e40131c7 +8 +system +2024-05-15 12:00:23 +SINC7320202 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Provider error + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + +Event generated based upon an alert message without a valid affected CI
:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1621699] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool].

]]> +2024-05 + +false + + +Known issue from provider

]]> +Known issue from provider +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +comments +45f43e8dc346865033a17df4e40131c7 +incident +system +2024-05-07 06:17:47 +09f47e8dc346865033a17df4e401316a +Critical alert [Alert1621699] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(11) - - ] of type [Network] from data source [netcool]. + + +comments +45f43e8dc346865033a17df4e40131c7 +incident +BI0977 +2024-05-08 11:37:06 +1ca709a1474a8e900d62df27e26d43b4 +Solution is provided: +Known issue from provider + + +work_notes +45f43e8dc346865033a17df4e40131c7 +incident +system +2024-05-07 06:17:47 +4df47e8dc346865033a17df4e4013169 +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +comments +45f43e8dc346865033a17df4e40131c7 +incident +BI0977 +2024-05-08 11:37:07 +58a709a1474a8e900d62df27e26d43e5 +Solution is provided: +Known issue from provider + + +work_notes +45f43e8dc346865033a17df4e40131c7 +incident +system +2024-05-08 11:37:07 +6ca7cd6dc30646d003687b1ad001311a +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +comments +45f43e8dc346865033a17df4e40131c7 +incident +system +2024-05-15 12:00:23 +7510d9bbc34a8ad450cf57aeb0013114 +Incident automatically closed after 7 days in the Resolved state. + + +work_notes +45f43e8dc346865033a17df4e40131c7 +incident +system +2024-05-07 06:17:47 +d5f47e8dc346865033a17df4e40131e4 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +work_notes +45f43e8dc346865033a17df4e40131c7 +incident +C52645 +2024-05-08 11:32:25 +e386c5a547868e900d62df27e26d431b +hi team, please check incident + + +false + + +not requested + + +bbf4f8bd0f23824050467f5ce1050efe +dc86d435db551304bd2c83305b9619f3 +1970-01-01 08:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +28800 +1970-01-02 03:06:00 +97560 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1622061 +2024-05-15 12:00:21 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622061] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool]. + + +0 + + + +3 +7 +false + +true +1 +SINC7320817 +2024-05-07 08:32:45 +system + + + + + +4 + +1 + +0 + + +2024-05-08 11:38:45 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-05-07 08:32:45 +global +/ +42d35f45eb0a4a506055f5b9bad0cd36 +8 +system +2024-05-15 12:00:21 +SINC7320817 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Provider error + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + +Event generated based upon an alert message without a valid affected CI
:MON.I.FIB.00001: - aab_inframon-z: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m2 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1622061] . Created on CI: [INFRAMON-Z]of type [Network] from data source [netcool].

]]> +2024-05 + +false + + +Known issue from provider

]]> +Known issue from provider +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +comments +42d35f45eb0a4a506055f5b9bad0cd36 +incident +system +2024-05-15 12:00:21 +0110d5bbc34a8ad450cf57aeb001316b +Incident automatically closed after 7 days in the Resolved state. + + +comments +42d35f45eb0a4a506055f5b9bad0cd36 +incident +BI0977 +2024-05-08 11:38:45 +140889ad474a8e900d62df27e26d43ab +Solution is provided: +Known issue from provider + + +work_notes +42d35f45eb0a4a506055f5b9bad0cd36 +incident +system +2024-05-07 08:32:45 +42d31385eb0a4a506055f5b9bad0cdb5 +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +comments +42d35f45eb0a4a506055f5b9bad0cd36 +incident +system +2024-05-07 08:32:45 +4ed31385eb0a4a506055f5b9bad0cdb5 +Critical alert [Alert1622061] . Created on CI: [INFRAMON-Z] . Metric name is [Generic(6) Specific(12) - - ] of type [Network] from data source [netcool]. + + +work_notes +42d35f45eb0a4a506055f5b9bad0cd36 +incident +system +2024-05-08 11:38:52 +86088d29c3c24e9050cf57aeb001312b +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +work_notes +42d35f45eb0a4a506055f5b9bad0cd36 +incident +C52645 +2024-05-08 11:37:15 +92a78125474a8e900d62df27e26d4332 +hi team, please check incident + + +comments +42d35f45eb0a4a506055f5b9bad0cd36 +incident +BI0977 +2024-05-08 11:38:45 +9808c9ad474a8e900d62df27e26d4319 +Solution is provided: +Known issue from provider + + +work_notes +42d35f45eb0a4a506055f5b9bad0cd36 +incident +system +2024-05-07 08:32:46 +d6d35385eb0a4a506055f5b9bad0cd78 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +false + + +not requested + + +daf5f4fd0f23824050467f5ce1050ec0 +dc86d435db551304bd2c83305b9619f3 +1970-01-01 16:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +57600 +1970-01-05 01:44:53 +351893 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1596747 +2024-05-06 15:00:20 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-ccaz: alarmLinkBudgetExceeded: portAidString = MCH-1-8, portName = Duct 3-miniduct 6 Grijs, alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1596747] . Created on Node: [INFRAMON-CCAZ]of type [Network] from data source [netcool]. + + +0 + + + +3 +7 +false + +true +1 +SINC7293065 +2024-04-25 12:22:00 +system + + + + + +4 + +1 + +0 + + +2024-04-29 14:06:53 +858474bd0f23824050467f5ce1050eab + + + +3 +:MON.I.FIB.00001: - aab_inframon-ccaz: alarmLinkBudgetExceeded: portAidString = MCH-1-8, portName = Duct 3-miniduct 6 Grijs, alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-04-25 12:22:00 +global +/ +4f35de1983b5c6589c88fbf16daad35a +11 +system +2024-05-06 15:00:20 +SINC7293065 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Unknown + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + +Event generated based upon an alert message without a valid affected CI
:MON.I.FIB.00001: - aab_inframon-ccaz: alarmLinkBudgetExceeded: portAidString = MCH-1-8, portName = Duct 3-miniduct 6 Grijs, alarmSeverity = 2 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1596747] . Created on Node: [INFRAMON-CCAZ]of type [Network] from data source [netcool].

]]> +2024-05 + +false + + +done

]]> +done +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +work_notes +4f35de1983b5c6589c88fbf16daad35a +incident +C45248 +2024-04-29 13:10:11 +00a643e24775461c0d62df27e26d43fe +ticket from new device - please make sure device is properly registered in CMDB + + +comments +4f35de1983b5c6589c88fbf16daad35a +incident +BO9846 +2024-04-29 14:06:53 +3a93976a87b14a1cc9b763573cbb357e +Solution is provided: +done + + +work_notes +4f35de1983b5c6589c88fbf16daad35a +incident +system +2024-04-25 12:22:00 +5b35525983b5c6589c88fbf16daad39d +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +comments +4f35de1983b5c6589c88fbf16daad35a +incident +BO9846 +2024-04-29 14:06:54 +7e93976a87b14a1cc9b763573cbb35e0 +Solution is provided: +done + + +comments +4f35de1983b5c6589c88fbf16daad35a +incident +system +2024-04-25 12:22:00 +9b35125983b5c6589c88fbf16daad3e7 +Critical alert [Alert1596747] . Created on Node: [INFRAMON-CCAZ] . Metric name is [Generic(6) Specific(14) - - ] of type [Network] from data source [netcool]. + + +comments +4f35de1983b5c6589c88fbf16daad35a +incident +system +2024-05-06 15:00:20 +b5f267784782c2502d86d579e16d4377 +Incident automatically closed after 7 days in the Resolved state. + + +work_notes +4f35de1983b5c6589c88fbf16daad35a +incident +system +2024-04-25 12:22:00 +d335125983b5c6589c88fbf16daad3e7 +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +work_notes +4f35de1983b5c6589c88fbf16daad35a +incident +system +2024-04-29 12:25:51 +e27cbe6283394a1c9c88fbf16daad3b8 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +false + + +not requested + + +daf5f4fd0f23824050467f5ce1050ec0 +dc86d435db551304bd2c83305b9619f3 +1970-01-01 00:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +0 +1970-01-01 04:10:07 +15007 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1529732 +2024-04-03 14:01:10 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1529732] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool]. + +0 + + + +3 +7 +false + +true +1 +SINC7215918 +2024-03-27 08:59:10 +system + + + + +cfa054ccff5906d87178fde1e34fd9b6 +4 + +1 + +0 + + +2024-03-27 13:09:17 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedMedium: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-03-27 08:59:10 +global +/ +a1b050009799ce509441f037f053afd5 +10 +B07991 +2024-05-03 13:36:34 +SINC7215918 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Unknown + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + + +2024-04 + +false + + +ALready logged SINC7215917 

]]> +ALready logged SINC7215917  +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +comments +a1b050009799ce509441f037f053afd5 +incident +system +2024-04-03 14:01:10 +1df8119297d58ad4cbf17bc6f053aff2 +Incident automatically closed after 7 days in the Resolved state. + + +comments +a1b050009799ce509441f037f053afd5 +incident +BI0977 +2024-03-27 13:09:17 +55f9c1481bdd8614082fcb32604bcb9b +Solution is provided: +ALready logged SINC7215917  + + +comments +a1b050009799ce509441f037f053afd5 +incident +BI0977 +2024-03-27 13:09:17 +59f9c1481bdd8614082fcb32604bcb1e +Solution is provided: +ALready logged SINC7215917  + + +work_notes +a1b050009799ce509441f037f053afd5 +incident +system +2024-03-27 08:59:11 +a1b090009799ce509441f037f053af51 +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +comments +a1b050009799ce509441f037f053afd5 +incident +system +2024-03-27 08:59:11 +adb090009799ce509441f037f053af51 +Critical alert [Alert1529732] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(12) - - ] of type [Network] from data source [netcool]. + + +work_notes +a1b050009799ce509441f037f053afd5 +incident +system +2024-03-27 13:09:25 +d7f90d8483d50a5433329a10feaad367 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +work_notes +a1b050009799ce509441f037f053afd5 +incident +system +2024-03-27 08:59:11 +e1b090009799ce509441f037f053afca +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +false + + +not requested + + +daf5f4fd0f23824050467f5ce1050ec0 +dc86d435db551304bd2c83305b9619f3 +1970-01-01 00:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +0 +1970-01-01 04:11:10 +15070 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +2 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1529731 +2024-04-03 14:01:28 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1529731] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool]. + +0 + + + +3 +7 +false + +true +1 +SINC7215917 +2024-03-27 08:59:00 +system + + + + + +4 + +1 + +0 + + +2024-03-27 13:10:10 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedFast: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-03-27 08:59:00 +global +/ +cfa054ccff5906d87178fde1e34fd9b6 +11 +B07991 +2024-05-03 13:36:34 +SINC7215917 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Unknown + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + + +2024-04 + +false + + +Unknown why incident has been raised as no issues found on network cabling.

]]> +Unknown why incident has been raised as no issues found on network cabling. +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +comments +cfa054ccff5906d87178fde1e34fd9b6 +incident +BI0977 +2024-03-27 13:10:10 +122a054c1bdd8614082fcb32604bcb2a +Solution is provided: +Unknown why incident has been raised as no issues found on network cabling. + + +work_notes +cfa054ccff5906d87178fde1e34fd9b6 +incident +system +2024-03-27 08:59:01 +97a094ccff5906d87178fde1e34fd9e1 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +comments +cfa054ccff5906d87178fde1e34fd9b6 +incident +system +2024-04-03 14:01:28 +b109191697d58ad4cbf17bc6f053af42 +Incident automatically closed after 7 days in the Resolved state. + + +comments +cfa054ccff5906d87178fde1e34fd9b6 +incident +system +2024-03-27 08:59:00 +cba094ccff5906d87178fde1e34fd981 +Critical alert [Alert1529731] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(11) - - ] of type [Network] from data source [netcool]. + + +work_notes +cfa054ccff5906d87178fde1e34fd9b6 +incident +system +2024-03-27 08:59:00 +cfa094ccff5906d87178fde1e34fd980 +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +comments +cfa054ccff5906d87178fde1e34fd9b6 +incident +BI0977 +2024-03-27 13:10:11 +de2a054c1bdd8614082fcb32604bcb80 +Solution is provided: +Unknown why incident has been raised as no issues found on network cabling. + + +work_notes +cfa054ccff5906d87178fde1e34fd9b6 +incident +system +2024-03-27 13:10:20 +ec3a894883d50a5433329a10feaad3f9 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +false + + +not requested + + +daf5f4fd0f23824050467f5ce1050ec0 +dc86d435db551304bd2c83305b9619f3 +1970-01-01 00:00:00 + +2f5d3805dbd91f089b4e9ea9db96190a +0 +1970-01-01 04:06:57 +14817 +9d5de9e5930022005bc5f179077ffb07 +Incident + + +0 +Solved Remotely (Permanently) +Closed the task associated with alert: Alert1529741 +2024-04-03 14:01:35 + +aa77fb39db2a93c09b4e9ea9db96191c + + + +event + + + + + +Event generated based upon an alert message without a valid affected CI +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL Critical alert [Alert1529741] . Created on CI: [INFRAMON-N]of type [Network] from data source [netcool]. + +0 + + + +3 +7 +false + +true +1 +SINC7215926 +2024-03-27 09:01:47 +system + + + + +cfa054ccff5906d87178fde1e34fd9b6 +4 + +1 + +0 + + +2024-03-27 13:08:44 +bbf4f8bd0f23824050467f5ce1050efe + + + +3 +:MON.I.FIB.00001: - aab_inframon-n: alarmThresCrossedSlow: portAidString = MCH-1-1, portName = D1-m1 Gr., alarmSeverity = 4 - AlertKey: NCOSnmpProbe:FATAL + + + + +7 + +incident +system +2024-03-27 09:01:47 +global +/ +ef4158801b19ce9c58fd20e5604bcb27 +10 +B07991 +2024-05-03 13:36:34 +SINC7215926 + +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} +false + + + + + + +Unknown + + + + + + +false +9d5de9e5930022005bc5f179077ffb07 +false +na +na +false +Production + + + + + + + + + + +false + + + + +4 +false +23dbaa7f470a55d093d20c92e36d43ad + + +false +false +false +None + + +Incident Closure +false +false +false + +false + + + +2024-04 + +false + + +ALready logged SINC7215917 

]]> +ALready logged SINC7215917  +ABN AMRO +Closed + + +false + + + +false + +proceed +cancel +3 + + + + + + + + + + + + +false + + + + + + + + + + +comments +ef4158801b19ce9c58fd20e5604bcb27 +incident +BI0977 +2024-03-27 13:08:44 +05d985841bdd8614082fcb32604bcba6 +Solution is provided: +ALready logged SINC7215917  + + +work_notes +ef4158801b19ce9c58fd20e5604bcb27 +incident +system +2024-03-27 09:01:48 +374198801b19ce9c58fd20e5604bcb6c +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +comments +ef4158801b19ce9c58fd20e5604bcb27 +incident +BI0977 +2024-03-27 13:08:44 +99d985841bdd8614082fcb32604bcbd7 +Solution is provided: +ALready logged SINC7215917  + + +comments +ef4158801b19ce9c58fd20e5604bcb27 +incident +system +2024-03-27 09:01:47 +a74158801b19ce9c58fd20e5604bcbc1 +Critical alert [Alert1529741] . Created on CI: [INFRAMON-N] . Metric name is [Generic(6) Specific(13) - - ] of type [Network] from data source [netcool]. + + +work_notes +ef4158801b19ce9c58fd20e5604bcb27 +incident +system +2024-03-27 09:01:47 +ab4158801b19ce9c58fd20e5604bcbc0 +Task is created by System , using "[code]<u><a href="em_alert_management_rule.do?sys_id=4b5735de1ba33850ee0ca68ee54bcb6b" target="_blank">Create Incident Netcool B2G</a></u>[/code]" Alert Rule. + + +work_notes +ef4158801b19ce9c58fd20e5604bcb27 +incident +system +2024-03-27 13:08:52 +c7d98d801b9546dc58fd20e5604bcb70 +Event received with the following additional info: +{ + "affected_ci" : "", + "operator_significant" : "false", + "reason_code" : "MON.I.FIB.00001" +} + + +comments +ef4158801b19ce9c58fd20e5604bcb27 +incident +system +2024-04-03 14:01:35 +eb091d5697d58ad4cbf17bc6f053afe5 +Incident automatically closed after 7 days in the Resolved state. + +